IT Cloud Systems Engineer

Company Description

Hotwire Asia Pacific is a technology-focused consultancy with over two decades of expertise in driving impactful actions for clients worldwide. We specialize in crafting compelling stories for global B2B enterprise technology, cloud, and regional telecom businesses, leveraging our skills in demand generation, lead nurturing, and customer retention. Our client portfolio includes renowned names such as AWS, Google Cloud, Oracle, and Telekom Malaysia. At Hotwire, our goal is to deliver exceptional consultancy experiences for both our clients and our team members. We are dedicated to fostering marketing ROI through strategic branding, communications, and digital marketing campaigns.

Job Description

We are seeking a skilled and proactive Cloud Systems Engineer to join our IT team. This role is responsible for designing, implementing, and maintaining our cloud infrastructure with a strong focus on  Microsoft Entra ID  and  Microsoft 365  services. You will play a key role in ensuring secure, scalable, and efficient cloud operations across the enterprise. As a part of our global IT team, you will be expected to deliver a high level of IT service and support to ensure that the technology of Hotwire and ROI-DNA runs smoothly and efficiently.

The Cloud Systems Engineer role is a unique role in the IT Department that is primarily project-focused but also serves as a level 3 escalation point for Help Desk tickets. You will work to respond to and manage support incidents that are logged in our Service Desk system. You will be expected to carefully and effectively manage your time and presence as you will be reporting to an offsite manager.

Hotwire’s IT infrastructure is 100% cloud-based. You will need to be a pro at and  equally capable on both Macintosh and Windows.

Key Responsibilities

- Design, deploy, and manage cloud-based infrastructure using  Microsoft Entra ID .
- Administer and optimize  Microsoft 365  services including Exchange Online, SharePoint, Teams, and Intune.
- Implement and manage  identity and access management (IAM)  policies using Entra ID, including Conditional Access, MFA, and role-based access control (RBAC).
- Automate provisioning and configuration tasks using  PowerShell
- Monitor system performance, availability, and security using a diverse array of tools like ManageEngine ServiceDesk Plus, ManageEngine Vulnerability Management, ManageEngine Log360 , with specific focus on setting up, deploying, and administering the ongoing ManageEngine MDM on both Macintosh and Windows clients.
- Manage our  Egnyte  Storage platform
- Collaborate with internal teams to enforce data protection and governance policies.
- Support incident response and root cause analysis for cloud-related issues.
- Create and maintain documentation and contribute to knowledge base articles for internal IT teams.
- Configure SAAS environment for SSO
- Automate computer provisioning through technologies such as Windows Autopilot, Apple Business Manager, and ManageEngine MDM.
- Manage cloud-based infrastructure services such as AWS, Sophos Anti-Virus, Mimecast, and Bitwarden.

Additional Responsibilities

- Provide emergency or pre-planned out of hours support when required
- Perform ad hoc IT related duties as assigned by your manager
- Liaise with suppliers enabling access to IT supplies as and when required
- Research and recommend new technologies, equipment and services to purchase, fully documenting the systems that we put into place
- Develop and maintain installation and configuration procedures and documentation

Qualifications

Required Qualifications

- 3-5 years of experience in cloud systems engineering or IT infrastructure roles.
- Strong hands-on experience with  Microsoft Entra ID ,  Azure ,  Microsoft 365, Egnyte, and AWS  administration.
- Proficiency in scripting and automation ( PowerShell , Azure CLI).
- Solid understanding of networking, DNS, VPNs, and firewalls in cloud environments.
- Expertise with  MDM Package deployment on Mac and Windows (ManageEngine preferred)  for device management.
- Experience with  RBAC ,  Conditional Access , and  Privileged Identity Management (PIM) .
- Excellent troubleshooting and communication skills.

Qualifications and Skills

- Great English communication, writing, interpersonal, and organizational skills
- The ability to be accurate and work to deadlines even under pressure, while working co-operatively with others in a team, handling information in confidence and with discretion in a fast-paced environment
- An ability to learn quickly and work without close supervision when necessary
- Effective prioritization skills 
- Strong organizational skills, time management and keen attention to detail
- Solid understanding of networking principles including DNS, DHCP, LAN switches, and the ability to support Wi-Fi and Ethernet connectivity
- Experience with MDM deployment
- Office 365 administration, including 2FA, email and Teams

Certifications

- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Identity and Access Administrator Associate (SC-300)
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
- CCNA certification or equivalent hands-on experience with Cisco, Aruba, or HPE networking platforms (IOS/CLI configuration) is a plus