Content Marketer (6 month fixed term)

As a Content Marketer within the Customer Marketing team, your mission is to keep our customers engaged, informed, and excited about the platform. Your focus is driving adoption, expansion, and retention across the post-sales journey. You'll create and run content and campaigns that make sure customers know about new capabilities, understand how to get value from them, and are set up to succeed, working hand in hand with Customer Education and the Account Management team.

Your Focus

- Customer engagement and adoption.
- Initiate campaigns to drive expansion, and retention across our customer base.
- Make every new product release land; the right message, to the right customers, at the right moment.
- Focus on messaging with campaigns tailored to specific segments, industries, and use cases.

Your Responsibilities

- Plan and run customer marketing campaigns end to end, from segmentation and messaging through launch, monitoring, and reporting.
- Lead product-launch communications to existing customers, driving awareness and uptake of new features and releases.
- Analyse the customer base to build segment- and use-case-specific campaigns, defining the audience, message, and content for each.
- Build, segment, and send customer emails, including release announcements and program communications (HubSpot or similar).
- Own recurring customer touchpoints and engagement initiatives, product updates, webinars, and similar programs.
- Keep the existing-customer content library accurate, relevant, and up to date.
- Partner with Account Management to align campaigns with expansion and renewal goals, and with Product Marketing on messaging and positioning for new capabilities.
- Support the wider content team with content for other channels when needed.

Requirements

Your Competences

- Native-level English speaker and natural storytelling skills.
- Commercial and results-driven, focused on adoption, expansion, and outcomes.
- Strong with email marketing and audience segmentation.
- Confident planning, running, and reporting on campaigns.
- Highly organized, able to juggle multiple campaigns and launches at once and move quickly.
- A pro at giving and receiving constructive feedback.

Your Qualifications

- 3+ years experience as a Content Marketer, ideally including customer or lifecycle marketing.
- Proven experience setting up, monitoring, and reporting on campaigns.
- Experience working in a B2B SaaS scale-up.
- Hands-on experience with email marketing and customer segmentation (HubSpot or similar).
- Comfortable with design tools such as Figma or similar

What you get:

- Be part of a top-tier team in the Content Creation scale-up.
- Collaborate with an adaptable and flexible group of individuals to benefit from collective growth.
- Embrace the variety of backgrounds and values that each individual brings to the table.
- A flexible workplace that offers a conducive atmosphere for productivity.

Perks:

- 🏠 Hybrid working: Work 2 days in the office and the rest at home. Plus, receive a monthly WFH allowance.
- 🚆 Commuting covered: Not living in Amsterdam? We’ve got you. Get an NS Business Card or receive up to €400/month. Smooth travels!
- 🥗 Office lunch: We’ll cover part of the cost of lunch at the office twice a week.
- 🧠 Mental health matters: We offer access to a mental health platform and professional counseling.
- 🌟 Employee recognition program: Get the kudos you deserve through our recognition program.

Note: All our hiring is done in-house, so we’re not looking for agency support for this role. Thanks for understanding!