About this role
Role Overview:
PDI Technologies is looking for a Product Owner to help manage multiple simultaneous projects and issues of varying size, end to end, within our Loyalty engine ecosystem. The Product Owner (PO) is a critical member of an Agile development team that drives the team to deliver high-quality, high-value features and functions in service of our Loyalty business.
As a PO, you will help shape product features and requirements while working closely with Agile engineering teams, Product Managers, customers, and business stakeholders to build high-quality products for our target markets. Prior experience in Product Management, Product Owner, or Business Analyst roles — ideally with exposure to loyalty, rewards, or CRM (Customer Relationship Management) platforms — is highly desired.
This role is expected to use AI tools and processes as a core part of how work gets done — accelerating requirements-gathering, documentation, and story breakdown so the team can move faster without sacrificing quality.
Key Responsibilities:
- Stay aligned with and contribute to the Loyalty product vision, roadmap, and priorities
- Work closely with Support to understand and prioritize customer-reported issues within the Loyalty ecosystem
- Work closely with system users (customers, partners, consulting) to understand business needs and translate them into actionable user stories
- Apply technical astuteness, attention to detail, and proactivity to drive closure and optimize development team throughput
- Use AI-assisted tools and workflows to speed up requirements analysis, documentation, and backlog preparation
- Serve as a product evangelist, particularly with Product Managers and Business teams, helping them understand platform best practices
- Develop documentation for new Loyalty features, including UI mockups, process flows, and data sequence diagrams
- Attend sprint planning meetings and work with the team to define sprint goals
- Guide Agile teams in breaking down user stories and defining acceptance criteria
- Ensure the product backlog is prioritized and properly balanced between new product work and maintenance
- Collaborate with engineering during sprints to review output and answer questions about desired functionality and outcomes
- Ensure the team has an appropriately groomed backlog ready for sprint planning; monitor ready stories vs. velocity
- Conduct backlog refinement meetings, sprint reviews, and product demos
- Manage the product backlog in ALM tools such as Jira or Azure DevOps
- Author and publish product release notes and customer notifications
- Own release planning for Loyalty initiatives
Qualifications:
- Ability to connect technical system behavior (rules engines, transaction/redemption flows, integrations) with business goals for the Loyalty program
- Comfort working within a complex, rules-driven engine where changes can have wide-reaching downstream effects
- Experience with loyalty, rewards, promotions, or CRM platforms is a strong plus
- Fluent with — or genuinely eager to learn — AI-assisted product workflows (e.g., using AI tools to accelerate PRD drafting, backlog refinement, research synthesis, and documentation) in order to move quickly in a fast-paced environment
- 2–5 years of experience as a Business Analyst, Product Manager, Product Owner, or similar role, including at least 2 years working as an Agile Product Owner
- Highly motivated self-starter with a desire to help others, take action, and seek out resources to excel within the role
- Strong written and verbal communication skills, with the ability to translate technical concepts into non-technical terms and vice versa
- Ability to work independently as a contributing member of a high-paced, focused team, managing multiple priorities and competing deadlines
- Strong problem-solving and analytical skills, with the ability to work under pressure
- Ability to socialize ideas and influence decisions without direct authority
- Collaborative by nature, with a strong desire to dig in and learn independently and through asking questions
- Comfortable partnering with and reporting to leadership based in the U.S., with strong cross-time-zone communication habits
- Working knowledge of product and sprint backlog tracking, burn-down metrics, velocity, and work breakdown techniques
- Solid understanding of Agile software development processes and principles
- Bachelor’s degree in business, computer science, or equivalent work experience
Preferred Skills:
- Domain experience in Convenience Retail, ERP, Logistics, or Financial transaction processing solutions
Behavioral Competencies:
- Ensures Accountability
- Manages Complexity
- Communicates Effectively
- Balances Stakeholders
- Collaborates Effectively