2109 - Alarm Monitoring Agent - Bureau

We are hiring an Alarm Monitoring Agent - Bureau

This position is responsible for the monitoring and management of risk events within the Call Centre Support division.

Main job functions:

- Monitoring and phoning of all customer high-risk alarms received.
- Monitoring and phoning for all movement exception alarms received.
- Activation of time-specific events and zones according to customer expectations.
- Initiate Phase 1 Recovery Channel for stolen and hijacked vehicles.
- Handover Phase 1 Recovery process to Phase 2 Escalations. time-specific
- Assist with all track and position requests.
- Assist with all quick report requests.
- Complete all required internal and external reports.
- Assist and handle all level 1 associated queries and escalations.
- Ensure all queries are escalated to the correct channels.

Qualifications and experience:

- Minimum Matric or equivalent.
- Two years of relevant work experience, preferably within a call centre environment.
- Prior experience in customer service, preferably in a call center or contact center environment.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Fluent in English, preferably bilingual in Afrikaans.
- Must be computer literate.
- Good knowledge of customer relationship management (CRM) systems and basic computer proficiency.
- Flexibility to work in shifts, including weekends and holidays as per business requirements.

Skills required:

- Good written and verbal communication skills.
- Excellent problem-solving and analysis.
- Good decision-making.
- Exceptional customer service and interpersonal skills.
- Strong attention to detail and accuracy.
- Ability to handle difficult customer situations with empathy and professionalism.
- Ability to multitask, prioritize, and manage time effectively.

Closing Date: 28 September 2026 at 16:00