About this role
POSITION OVERVIEW
We are looking for an experienced Technical Documentation Specialist to own the documentation charter for our KYC (Know Your Customer) product suite. The ideal candidate will have a strong track record of producing high-quality product collateral, feature specifications, and architecture diagrams, and will work closely with product management, engineering, and design teams to translate complex product functionality into clear, accurate, and audience-appropriate documentation.
KEY RESPONSIBILITIES
- Create and maintain end-to-end documentation collateral for the KYC product suite, including user guides, release notes, admin manuals, and online help.
- Author detailed feature specification documents in collaboration with product managers, covering functional requirements, workflows, and edge cases.
- Document AI-driven features and solutions within the KYC suite (e.g., model-based risk scoring, automated document/identity verification, AI-assisted decisioning), including how they work, their inputs/outputs, and their limitations, for both technical and business audiences.
- Design clear, accurate architecture and workflow diagrams (system architecture, data flow, integration, and process diagrams) to support technical and business audiences.
- Develop external-facing product collateral such as datasheets, solution briefs, whitepapers, and presentation decks to support sales, marketing, and client onboarding.
- Partner with engineering, QA, and business analysts to gather accurate technical inputs and validate documentation against product behavior.
- Establish and maintain documentation standards, templates, and style guides to ensure consistency across all collateral.
- Manage version control and change tracking for documentation across product releases.
- Review and edit documentation created by peers to ensure clarity, accuracy, and adherence to quality standards.
- Work with cross-functional stakeholders to prioritize documentation needs aligned with product roadmap and release timelines.
REQUIRED SKILLS & EXPERIENCE
- 10–12 years of overall experience in technical writing / documentation, with a significant portion focused on product documentation for software or SaaS products.
- Demonstrated experience creating product collateral (datasheets, brochures, solution briefs, presentations) for technical and business audiences.
- Working knowledge of AI/ML concepts (e.g., model behavior, training data, confidence scores, explainability) sufficient to document AI-enabled product features accurately and translate technical model outputs into user-facing content.
- Proven experience writing feature specifications / functional requirement documents in collaboration with product and engineering teams.
- Hands-on experience creating architecture and workflow diagrams using tools such as Visio, Lucidchart, draw.io, or equivalent.
- Excellent written and verbal communication skills, with the ability to simplify complex technical concepts for varied audiences.
- Strong proficiency with documentation and authoring tools (e.g., MS Word, Confluence, MadCap Flare, Adobe FrameMaker, or similar).
- Experience working in Agile/Scrum environments and collaborating with cross-functional product teams.
- Strong attention to detail, editorial judgment, and ability to manage multiple documentation projects concurrently.
ADDED ADVANTAGE
- Prior experience working on BFSI (Banking, Financial Services, and Insurance) products, particularly in KYC, AML, compliance, or regulatory technology domains.
- Familiarity with KYC/AML regulatory frameworks and terminology.
- Experience with API documentation and integration guides for BFSI platforms.
EDUCATIONAL QUALIFICATION
Bachelor's degree in Engineering, Computer Science, English, Communications, or a related field. A relevant certification in technical writing or business analysis is a plus.
KEY COMPETENCIES
- Strong analytical and structured thinking
- Stakeholder management across product, engineering, and business teams
- Ownership mindset with ability to work independently
- Adaptability to fast-changing product requirements