Tax Resource Management - Senior Associate

Key Responsibilities:

Resource Planning & Allocation

- Assist Tax RM Manager with daily staffing and scheduling activities.

- Monitor staff workloads and identify potential overutilization or underutilization concerns.

- Coordinate staffing requests and communicate assignments to stakeholders.

- Maintain accurate and timely staffing, capacity and assignment information within the designated RM processes and tools.

- Follow staffing requests and assignments through to completion and proactively escalate conflicts, capacity constraints and unresolved requests to the Tax RM manager.

Stakeholder Support

- Partner with Tax RM Manager and Engagement Managers to understand upcoming staffing needs.

- Serve as point of contact for engagement teams and Resource Management for routine questions and requests

- Coordinate across US and BGLR teams, managing handoffs and priorities across time zones

- Participate in staffing meetings and document action items and staffing decisions and manage action items through completion.

- Provide timely updates regarding resource availability and scheduling changes.

Process Improvement

- Support initiatives focused on improving staffing processes and reporting accuracy.

- Identify opportunities to streamline workforce management activities.

- Assist in documenting resource management procedures and best practices.

Qualifications:

Education

- Bachelor's degree in Business Administration, Commerce, Management, Human Resources, Finance, or a related field.

Experience

- 3 to 5 years of experience in Resource Management, Workforce Planning, Project Coordination, Operations, HR Analytics, or related fields.

- Experience with professional services, consulting, accounting, or outsourcing organizations is preferred.

- Experience with Tax Resource Management preferred

Skills & Competencies

- Strong analytical and problem-solving skills.

- Excellent organizational and time management abilities.

- Strong verbal and written communication skills.

- Ability to work effectively with multiple stakeholders.

- High attention to detail and data accuracy.

- Proficiency in Microsoft Excel, including PivotTables, formulas, and reporting.

- Familiarity with workforce planning, scheduling, or project management tools is preferred.

- Ability to manage competing priorities independently, follow through on open items and escalate issues timely and appropriately.