About this role
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Need to understand, adhere, and execute the process and workflows defined as per production support procedures.
Should be willing to work in Night shifts.
Need to have strong and should possess L3 working related capabilities in areas of dot net, Informatica and Greenplum. Should have minimum 4-5 years of working experience in L3 support
Should be a quick learner, with decent problem-solving abilities and is expected to get onto call with client to clarify the issues as needed
Should be aware of incident management and problem management procedures which will be helpful in driving incidents.
Need to be proactive analyzing and resolving the tickets assigned to the team
Take ownership of accepting, acknowledging and handling the incidents as and when raised.
Willing to work during weekends as per activities.
Shall be well aware of monitoring tools like Splunk, Datadog, etc. to quickly identify and triage the issues
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.