About this role
The Position
Join Boehringer Ingelheim’s Global Collaboration and Event Technology (CET) team and help shape the future of virtual collaboration.
As a Virtual Collaboration Principal Systems Engineer, you will play a key role in delivering seamless, secure, and innovative collaboration experiences across the enterprise. This position supports global operations and projects, ensuring reliability and driving adoption of cutting-edge collaboration technologies
Duties and Responsibilities:
- Provide technical support for Collaboration and Event Technology L3 operations and projects.
- Research and evaluate new virtual collaboration solutions for global implementation.
- Monitor and resolve Level-3 CET tickets, ensuring incidents are closed within SLA.
- Ensure compliance with IT and corporate quality standards.
- Participate in virtual meetings and project activities as required.
- Develop and implement automation solutions using citizen development tools (e.g., Power Apps, Power Automate, ServiceNow) to streamline CET processes and enhance service efficiency
Requirements:
- You have hands-on experience with at least two of the following:
Must have Microsoft Teams (MS Teams administrator, full admin rights in corporate teams console)
- Zoom Video Conferencing
- Klaxoon
- Microsoft Whiteboard
- Slido
- Other virtual collaboration tools and smart devices
- Virtual Reality solutions (e.g., Hololens, Oculus, Head-Mounted Displays) – advantageous
Desired Skills, Experience and Abilities:
- Microsoft O365 or related certification (preferred)
- ITIL Foundation certification (preferred)
- Experience in IT project coordination
- Background in similar roles within global organizations