Associate Director of Undergraduate Admissions

Company Description

Augsburg University has maintained a strong academic reputation defined by excellence in the liberal arts and professional studies since 1869. A welcoming campus in the heart of Minneapolis, Augsburg offers undergraduate and graduate degrees to nearly 3,200 diverse students.

Augsburg’s mission is to educate students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. The Augsburg experience is supported by an engaged community that is committed to intentional diversity in its life and work. An Augsburg education is defined by excellence in the liberal arts and professional studies, guided by the faith and values of the Lutheran church, and shaped by its urban and global settings.

Augsburg invites individuals who share our mission and commitment to intentional diversity, equity, inclusion and belonging to join our community.  In particular, Augsburg invites BIPOC, LGBTQIA+, individuals with disabilities, women, veterans and those from underrepresented or marginalized backgrounds are encouraged to apply.

Strategic Enrollment Management (SEM) at Augsburg University

The Strategic Enrollment Management (SEM) division includes four uniquely equipped teams: Undergraduate Admissions, Graduate Admissions, SEM Operations, and Financial Aid.

The SEM division’s vision is to be a belonging organization that builds deeper relationships, changes systems, and dismantles the access barriers in higher education enrollment management.

Our SEM mission is to meet every student where they are with authentic presence, outreach, and engagement. Our nationally recognized Augsburg Applies to You platform supports this mission through direct admissions, success coaching, and academic belonging. We exist to deliver enrollment results, innovation, service, and the essential infrastructure to attract, meet the needs of, and enroll future graduates. We are a key partner in driving sustainable enrollment growth at Augsburg towards the
goal of becoming a medium sized university with 5,000 Auggies by 2030.

Job Description

Summary of Position 
The Associate Director of Admissions is a key leadership role responsible for driving sustainable growth in recruitment and admission activities. This position oversees the University' undergraduate recruitment and admissions process and provides strategic direction while also focusing on individualized recruitment and relationship management efforts with prospective students. The Associate Director works with first year and transfer student populations, contributing to their success and ensuring a seamless admissions process.

Primary Responsibilities
60% of time spent on direct student/guidance counselor engagement as well as partnership engagement:

- Cultivate and maintain relationships with division and campus partners. 
- Maintain differentiated ongoing contact and communication with key high school staff as well as advising staff at community college partners. 
- Oversee the student admissions process for all first year and transfer students.  
- Collaborate with admissions and operations teams to establish recruitment and event planning including travel planning and budgeting.  
- Provide data reporting and analysis to inform strategy and assess team performance and effectiveness.
- Provide opportunities to meet with students individually to discuss their professional and educational goals while providing information about the student’s program of interest and application/admissions process.  
- Coordinate with operations/events to plan and deliver successful recruitment and anti-melt events throughout the year.  
- Conduct recruitment, yield, and anti-melt activities throughout the entire enrollment cycle.
- In partnership with the Director, work collaboratively with cross-campus constituents, such as faculty, cross-functional teams, key committees, and other administrative or academic departments, to devise and implement effective integrated enrollment efforts.
- Assist with regular staff meetings and collaborate with other Associate Directors to further develop our Belonging Organizational Structure.

40% of time spent on administrative tasks:

- Serve as an inclusive thought leader and strategic partner to aid in the design, planning, execution, and launch of continuous efforts to maintain and build upon Augsburg’s competitiveness within primary and secondary market segments.
- Manages a team of direct reports, providing skill/knowledge training, guidance and support on the team’s work capacities as well as individual belonging and growth.
- Assist with application review management, effectiveness and final admission decisions.
- Collaborate with the Operations Team to execute engaging communication flow through all stages of the admissions funnel and for special event promotion. 
- Contribute to key strategies, such as Augsburg Applies to YOU with a focus on removing barriers to access for graduate education. 
- Compile key admissions data reports, analyze trends and outcomes, and recommend actions.
- Collaborate with the Director to identify and implement innovative methods of engaging with prospective students.  
- Design, manage, and monitor tailored engagement approaches based on student backgrounds and goals.
- Identify new opportunities to increase interest and enhance yield of admitted applicants.
- Support professional development efforts. 
- Perform other duties and projects as assigned.

Work Environment and Physical Demands

- Flexible schedule including evening and weekend hours
- Typical work environment is an office.  Working at a desk for long periods of time.   
- Regular phone, computer keyboard, mouse and monitor use.  Repetitive arm and hand motions.
- Medium physical work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Including carrying boxes, pushing carts, and moving inventory on shelves.
- Travel at various events which include standing, talking, and presenting.
- Travel that includes flying and driving capability. 
- Emotional intelligence may be needed in order to effectively relate to and work with students and or families from diverse backgrounds, experiences, and occasional strong emotional reactions. 
- Valid driver's license and willingness to travel (requires occasional overnight, evening and week-end work). 
- Ability to travel within and outside of the region to recruit students and represent the University.

Qualifications

Minimum Qualifications

- Bachelor’s degree required.
- Five (5) years of progressively responsible experience in college admissions, enrollment management, and/or comparable professional roles.
- Strong CRM, analytical, and technical skills.
- Strong organizational and supervisory skills.

Preferred Qualifications

- Master’s degree.
- Ability to reason/analyze and review several options to determine best strategy.
- A commitment to our Belonging Organizational Structure and to an inclusive workplace.
- Proven ability to achieve goals, influence others, and meet deadlines.
- A history of analytics and or marketing achievements.
- Ability to speak bilingually: Spanish, Somali, Arabic or Hmong.

Knowledge, Skills, Abilities

- Ability to understand and leverage systems, technology, and processes to manage work efficiently.
- Ability to communicate effectively verbally and in writing.
- Effective time management and the ability to work independently.
- Evidence of the ability to work with persons from diverse backgrounds.
- Ability to mentor staff.  Ability to lead/teach.
- Ability to work effectively in a diverse work environment.
- Ability to be attentive to details, be accurate, be precise.
- Ability to work in a team environment; work independently with little supervision.
- Ability to reason/analyze. 
- Ability to maintain confidentiality; ability to show initiative.
- Able to handle frequent interruptions.
- Ability to demonstrate patience, understanding.
- Ability to organize workflow and manage one or more projects.

Additional Information

Application Requirements

To be considered for this position please include the following in your application:

- Cover letter (required).
- Resume (required).

Compensation & Benefits at Augsburg

- The compensation range is $65,000 - $70,000 annually, DOQ.

Augsburg University offers a competitive and comprehensive total rewards program including:

- Medical, dental and vision coverage
- A generous 403(b) matching program with an employer contributions of up to 8% upon eligibility
- Up to 100% tuition remission for employees, spouses and dependents, and participation in the Tuition Exchange program with colleges and universities throughout the US
- Generous paid time-off, including 14 paid holidays, 12 sick days, 2 community service days, and vacation of up to 22 days per year immediately upon hire
- Employer-paid STD, LTD and life insurance
- Employee Assistance Program (EAP) for all employees

Equal Opportunity Statement

Augsburg is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class.

Augsburg University is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class.

If you need a reasonable accommodation to complete our application process, please contact our Human Resources Department at phone number: 612-330-1058 or email: [email protected].