Clinic/Practice Assistant, Plastic Surgery

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Bring your administrative strengths, patient-service mindset, and attention to detail to Wentworth Health Partners Plastic Surgery Specialists, where every interaction helps create a welcoming, organized, and supportive experience for patients. In this role, you will be an important part of a collaborative team that provides high-quality cosmetic and reconstructive care for the breast, body, face, and skin.

Location: 10 Members Way, Dover, NH

About the Role
As a Clinical/Practice Assistant, you will support day-to-day practice operations through a blend of front-desk, scheduling, registration, and administrative responsibilities. You will help ensure patients are greeted warmly, appointments run smoothly, records are organized, and providers and staff have the support they need to deliver excellent care.

What You’ll Do
• Greet and assist patients, creating a professional and positive first impression.
• Schedule, confirm, and maintain patient appointments and appointment records.
• Answer phones, assist callers with routine inquiries, take accurate messages, and route information appropriately.
• Support patient check-in and check-out processes, including registration and related documentation.
• File, scan, print, fax, and organize patient materials and practice documents.
• Process patient billing forms and assist with co-payment collection when needed.
• Request medical records, laboratory results, and other information to support patient care.
• Open, organize, and distribute mail or faxes for the practice.
• Prepare forms, records, schedules, memos, and other documents as directed.
• Assist with prior authorizations, prescription refill messages, test-result inquiries, provider questions, and other practice communications.
• Serve as a resource for scheduling, registration, and billing systems, including providing support or training to others as needed.
• Support more advanced practice functions, such as surgical scheduling or schedule adjustments, based on department needs and competency level.

Qualifications

What We’re Looking For

- High School Diploma or equivalent required.
- Two to three years of office experience required.
- Certified Medical Administrative Assistant certification preferred.
- Strong proficiency with Microsoft Office Suite and general office operations.
- Comfort using phone systems, managing non-routine calls, and resolving routine issues appropriately.
- Excellent written and verbal communication skills, including the ability to compose clear emails, letters, memos, and messages.
- Strong organization, time management, and multitasking skills.
- Ability to follow established procedures, work within systems, and support a busy clinical practice environment.

Additional Job Details (if applicable)

Why Join Us?

At Mass General Brigham, our employees are our most important resource. We are committed to offering a comprehensive, contemporary, and competitive benefits package designed to support your health, financial well-being, professional growth, and life outside of work.

- Medical, dental, and vision insurance
- Retirement savings program
- Generous paid time off
- Tuition assistance and professional development support
- Additional employee perks and wellness resources

Ready to Make an Impact?

If you are organized, service-oriented, and excited to support a specialty practice where patient experience matters, we invite you to apply for the Clinical/Practice Assistant opportunity with Wentworth Health Partners Plastic Surgery Specialists.

Remote Type
Onsite

Work Location
10 Members Way

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$17.71 - $24.94/Hourly

Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:
1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.