About this role
Job Summary/Overview
Position to be based at Coleshill, Birmingham site on a full-time permanent basis circa 38.75 hours per week, Monday to Friday.
Purpose of the position is to assist the sales team by providing a committed, pro-active support function in all aspects of everyday sales activity ensuring the customer’s experience of doing business with our organisation is a positive and memorable one.
Being a first port of call for customer enquires through our Salesforce CRM system and contact on phone system.
Essential Duties and Responsibilities
- Using Salesforce CRM to review all enquires and categorise them on receipt to ensure they reach correct staff and are prioritised effectively.
- First point of contact on telephone system
- Prompt and efficient processing of customer enquiries, correspondence – communicating via Salesforce CRM, email, Teams and telephone.
- Providing PODs, missing certificates and providing updates on orders.
- Checking stock availability and lead times on SAP
- Make quotations in SAP
- Order entry in SAP
- Follow up open orders, stock and MTO to ensure on time shipment
- Working with other company functions and personnel in sales, purchasing and warehousing, distribution, supply chain planning in the UK and globally
- Handle any type of complaint in a proficient way and recording in internal systems
- Invoice queries and credit request creation
- Support colleagues by sharing best practice
- Adheres to all local legal, health and safety and compliance requirements, policies and procedures
- To carry out any other duties as necessary when requested.
Knowledge, Skills, Competencies, and Abilities
- Previous experience in a customer service role
- Experience in the lifting industry is advantageous
- Relevant NVQ or sales qualification an advantage
- Strong numeric, analytical skills
- Attention to detail and ability to multi-task
- Good planning, time management and prioritisation of tasks
- Good business and commercial awareness
- MS Office and CRM experience, Salesforce is in use
- SAP proficiency a distinct advantage
- Strong written and spoken English language
- Willingness to continue to train, to learn, to grow
Required Qualifications
5 GCSE’s including Maths and English
Relevant NVQ or sales qualification an advantage