Customer Experience Partner – Oncology (Cairo)

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

About the Job:

The Customer Experience Partner – Oncology contributes to and leads the oncology sales process within an assigned territory. The role is responsible for promoting Sanofi's oncology product to targeted Healthcare Professionals, ensuring optimal product knowledge dissemination, and delivering an exceptional customer experience that supports both patient outcomes and business objectives.

The role holder is expected to:

- Execute territory-level sales strategies aligned with national and regional commercial plans
- Engage HCPs through high-quality, compliant, and scientifically accurate interactions
- Build and sustain strong professional relationships with key oncology stakeholders
- Monitor territory performance and adapt approaches to maximize impact
- Represent Sanofi's values and commitment to patients in every customer interaction

Key Accountabilities

1. Sales Execution & Territory Management

- Achieve and exceed assigned sales targets for the Sarclisa within the designated territory
- Plan and execute a structured call cycle to ensure optimal coverage and frequency of target HCPs
- Develop and implement a territory business plan aligned with brand strategy and local market dynamics
- Monitor sales performance data and adjust tactics proactively to address gaps and opportunities

2. Customer Engagement & Experience

- Deliver compelling, balanced, and compliant product presentations to oncologists, hematologists, and other relevant HCPs
- Provide high-quality scientific and clinical information to support HCP decision-making
- Identify and address customer needs, objections, and concerns in a professional and solution-oriented manner
- Ensure a consistent and differentiated customer experience across all touchpoints

3. Stakeholder & Account Management

- Identify, map, and prioritize key accounts and stakeholders within the territory
- Build and maintain productive relationships with HCPs, hospital pharmacists, and other relevant decision-makers
- Collaborate with cross-functional teams (Medical Affairs, Market Access, Marketing) to deliver integrated customer solutions

4. Market Intelligence & Reporting

- Monitor competitive landscape and market trends within the oncology therapeutic area
- Accurately record all customer interactions and activities in the CRM system in a timely manner
- Provide regular territory reports and insights to line management

5. Compliance & Ethics

- Ensure all activities are conducted in full compliance with Sanofi's Code of Ethics, local regulations, and industry codes of conduct
- Complete all mandatory training and certifications within required timelines
- Maintain up-to-date knowledge of pharmacovigilance obligations and report adverse events as required

About you

Education:

- University Graduate with medical background.

Language skills:

- High level of English proficiency and communication skill

Experience & knowledge:

- Bachelor’s degree in pharmacy, Medicine, Veterinary medicine or related fields.
- 2 years of experience in multinational pharmaceutical company.
- Previous experience in Oncology/ Hematology or specialty medicine (strongly preferred)
- Experience in launching new products (preferred)

Capabilities in line with CFT (Customer Field Transformation) competency

- Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness & how to differentiate Sanofi customer experience.

- Understanding and demonstrating value of products and services

- Orchestrating and executing customer Multi Channel Engagement strategy.

- Segmentation and Go-to-Market Strategy understanding.

- Utilising customer insights for planning and execution.

- Collecting customer insights

- Applying Digital Capabilities to Business Solutions.

- Facilitating and sustaining access to Sanofi products and services for planning and execution

Mindset & attitude

- Collaborative team player & networker (entrepreneurial)

- thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success

- Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.

- Autonomous: Self-organized to develop new competency and capability for GTM transformation

Why choose us?

- Help shape the future of care for chronic and complex conditions like diabetes cardiovascular, Immunology, rare disease and others - and make a real impact at scale, with medicines that reach over 100 million people each year.
- Lead a high-impact portfolio with bold ambitions and significant upcoming launches.
- Drive meaningful change in a streamlined, AI-powered organization that values smart, modern ways of working.
- Expand your leadership impact through cross-functional collaboration and international career paths.

Pursue progress , discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !