About this role

About The Role

KVG is looking for someone at the start of their IT career to become the first point of contact for technology support across our offices. You will help people with accounts, laptops, Teams, printers, Wi-Fi, and everything in between - across an organization operating in Moldova, Romania, Ukraine, Germany, Spain, the Philippines, and the United States.

We are not looking for experience. We are looking for someone methodical, patient with people, and genuinely curious about how things work. You will learn on a full Microsoft stack - Entra ID, Intune, Microsoft 365, Windows and macOS fleets - with a funded certification path and a clear route into endpoint administration, infrastructure, or security operations.

What You Will Do

- Take ownership of user requests from first contact to closure, keeping people informed along the way.

- Troubleshoot Windows and macOS laptops: sign-in problems, applications, performance, peripherals.

- Handle account tasks - password and MFA resets, group and license assignment, access to shared resources.

- Prepare and enroll new devices and get new starters working on day one.

- Support Microsoft 365: mailboxes, Teams, SharePoint and OneDrive access and sync issues.

- Provide first-line help with Wi-Fi, VPN, and connectivity, and escalate real infrastructure faults with proper diagnostics.

- Build, deploy, collect, and wipe hardware, and keep asset records matching reality.

- Report suspected phishing or account compromise to security operations immediately - reporting it is your job, investigating it is not.

- Write down how you fixed things, so the next person does not start from zero.

What We Are Looking For

Required

- No commercial IT experience required. Internships, repair-shop work, volunteering, or a well-documented home lab all count.

- Professional written and spoken English - KVG’s working language. Any additional language is a plus.

- Solid computer fundamentals: hardware, Windows, file systems, permissions, and basic networking (IP, DNS, Wi-Fi).

- A methodical approach - reproduce, isolate, resolve, document - rather than trial and error.

- Patience with people who are frustrated, and the ability to explain a problem without jargon.

- The judgement to ask before guessing on a system other people depend on.

- Willingness to work on-site in Chișinău; this role handles physical hardware.

Preffered

- Any exposure to Microsoft 365, Entra ID, or Intune.

- macOS alongside Windows.

- CompTIA A+, Microsoft MS-900, or AZ-900.

- Basic PowerShell, or any scripting at all.

- Experience with UniFi networking or structured cabling.

What KVG Offers

- Funded certification path - CompTIA and Microsoft exams paid by KVG, with MD-102 as the target credential for this role.

- A real learning environment: Entra ID, Intune, Autopilot, Apple ADE, Defender, UniFi, Starlink - not a password-reset queue.

- Direct mentoring from the IT Manager rather than a scripted call center.

- Defined progression into endpoint administration, infrastructure, or security operations based on aptitude.

- European business hours, with occasional planned after-hours work for migrations and onboarding waves.

Professional Competencies