SR FULL SERVICE LEADER

Job Description

Job Title: Full
Service Leader

Company: BSG

Proposed Job
Title:  Full Service Leader

Date Evaluated:
4/24/2006

Grade: E23

Code: 2900

Positions
Reporting to this job:

Direct Sales
Consultants

Department: 
BSG Full Service

Reports to
(Title):  Director Full Services Sales

Essential
Function

This paragraph
is designed to identify the essential functions of the job.  The summary will
require only a few sentences and should answer the question: "why does
this position exist?"

To coach,
mentor, and develop Distributor Sales Consultants.  Deliver on divisional goals
and objectives.  Contribute to achieving day-to-day objectives.

Primary Duties

Provide clear,
concise statements using action verbs to describe what is done, with or for
whom the action is taken and the purpose or outcome to be achieved. 
Responsibilities should be listed in order of percentage of time spent
performing the actual duty.

30%      Establish
sales and promotion goals for the Distributor Sales Consultants and
communicating those goals to DSC’s. Plan and conduct sales meetings to include
logistics (date, time, location, materials, etc.), participants, presenters
(company, manufacturer, educator) and content of the meeting. Identify
customers that have the potential to become key accounts and implement a course
of action to develop them to that status. Maintaining productive relationships
with manufacturers. Schedule manufacturer’s reps, technicians and educators for
meetings, education programs, detailing or participation in business
development meetings with key clients.

30%      Provide
leadership, direction and coaching to DSC’s in the execution of their
responsibilities including guidance relative to developing new business, sales
skills, increasing sales, client support opportunities, etc. On a regular
schedule (3 to 4 days per week), travel with DSC’s to assess their
relationships with their customers, evaluate their selling skills and
effectiveness and provide guidance and feedback. Closely communicate with and
providing oversight to the DSC’s to ensure that regular client contact is
maintained.

20%      Visit
or communicate by phone with customers to determine the level of service they
are receiving from the Company and to be aware of problems that require the
Sales Manager’s involvement. Ensure that education events achieve maximum
participation through ticket sales and promotion of the events. Schedule
adequate manufacturer education events and support for salons and DSC’s.

10%      Maintaining
regular and prompt communication with supervisors and the Company by attending
meetings, responding to calls, emails and requests for information and by
alerting them to information that is important to the business.

10%      Monitoring
and analyzing employee performance, ensuring that desired results are achieved
consistent with policies, procedures and ethical standards. Conducting
performance appraisals, reinforcing good performance, taking steps to correct
unsatisfactory performance, developing employees, using the corrective action
process and terminating employees when necessary. Resolve problems between and
among DSC’s, stores and manufacturers. Manage territories by re-assigning
accounts to DSC’s and re-shaping geographic coverage. Completing periodic
sales, activity and status reports.

Knowledge,
Skills and Abilities

Indicate the
minimum qualifications required to perform the job:  work experience (including
type of work and number of years required); education (including desired degree
and field of study); specify certificate or license requirements.

•          Bachelor’s
degree, in business preferred.

•          One
year of experience supervising sales or operations employees.

•          Four
Years direct Sales Experience.

Competencies /
Attributes

Indicate
relative “qualitative” or other important aspects that would enhance the
ability to perform the job. i.e. detail oriented,  customer focused, team
player, etc.

•          Excellent
interpersonal and problem-solving skills and strong written and oral communication
skills.

•          Ability
to operate effectively without close supervision.

•          Consultative
selling and negotiating skills

•          Ability
to travel, Overnights and Weekends Required

•          A
reliable means of transportation sufficient to visit client locations and carry
large quantities of product.

•          Provide
personal vehicle liability coverage sufficient to meet corporate minimum
requirements.

•          Strong
Leadership Skills

•          Organizational
Skills

•          Strong
presentation Skills

•          Team
Player, Positive Attitude

Nature and Extent
of Direct or Indirect Controls Exercised by the Supervisor

□ Task Level
High                                  □ Departmental/Division Level High

□ Project Level
High                              □ Consultative Level High

The amount of
discretion or freedom this position has

□ Strict
Adherence to Guidelines

□ Interprets
and Adapts Guidelines

□ Develops and
Implements Guidelines

Working
Conditions /Physical Requirements

Indicate the
normal working environment i.e. office, store, warehouse, etc. as well as any
physical requirements required to perform the job duties (lifting requirement,
dexterity, etc).

The work
environment involves everyday risks or discomforts which require normal safety
precautions typical of such places as offices, meeting and training rooms,
retail stores, and residences or commercial vehicles, e.g., use of safe work
practices with office equipment, avoidance of trips and falls, observance of
fire regulations and traffic signals, etc. The work area is adequately lighted,
heated, and ventilated.

The work is sedentary.
Typically, the employee may sit comfortably to do the work. However, there may
be some walking; standing; bending; carrying of light items such as papers,
files, books, small parts; using a keyboard, driving an automobile, etc. No
special physical demands are required to perform the work.