About this role

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

- Deliver exceptional client service and support within a high-volume production environment, ensuring all actions adhere to established company and client-driven Service Level Agreements (SLAs).
- Manage assigned processing queues, workflows, and task inventories effectively to meet daily operational deadlines and mitigate risk for property loans.
- Conduct intricate data research, querying, and verification by utilizing internal departments, public agencies, clients, and advanced third-party subscriptions.
- Analyze, manipulate, and synthesize complex information from multiple sources to fill missing data gaps, maintain data integrity, and resolve basic property-related operational challenges.
- Apply data accurately to workflow applications, forms, and databases to streamline processing operations and optimize client outcomes.
- Handle client service requests and basic customer inquiries with strong verbal and written communication, providing transparent status updates to stakeholders.
- Maintain detailed and accurate documentation of client interactions, tax cases, and service resolutions according to defined business procedures.
- Collaborate actively within a team environment to share workload demands, manage operational peaks, and foster a culture of continuous learning.

Job Qualifications:

- High school diploma, GED, or equivalent required; Associate or Bachelor's degree preferred.
- 1+ years of experience in a high-volume data production, client service, or office operations environment preferred (relevant higher education may be considered in lieu of experience).
- Basic understanding of client operations, customer service principles, and workflow adherence required.
- Proven digital literacy with an intermediate aptitude to navigate, query, and learn multiple internal software applications simultaneously required.
- High attention to detail with a track record of accurately entering and verifying alphanumeric data required.
- Strong collaborative skills with the ability to work effectively within a team environment under direct supervision required.
- Basic understanding of financial, property-related, or loan documentation preferred.

Annual Pay Range:
34,400 - 43,680 USD

Application Window:

This opportunity is expected to remain posted through the date identified below, subject to business needs.

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights, depending on role classification, include:

- Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
- Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
- Health: Multiple medical plan options with mental health and wellness support offerings.
- Retirement: 401(k) with company match and vesting after one year.
- Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
- Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.

Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Global Applicant Privacy Policy

By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.

Connect with us on social media! Click on the quicklinks below to find out more about our company and associates