Culture Coordinator

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Summary

The Customer Care Culture Coordinator plays an important role in bringing Vivint’s Customer Care culture and employee experience to life through events, recognition programs, gifting, and employee engagement initiatives. This role supports the planning and execution of large-scale experiences while supporting recurring programs and key operational workstreams.

The Employee Experience Coordinator is responsible for coordinating event logistics, employee gifting and fulfillment, swag and inventory, vendor communication, and project tracking. This role will also manage fulfillment for large employee initiatives and ongoing recognition programs, ensuring items are accurately organized, shipped, tracked, and delivered.

The successful candidate will be highly organized, proactive, detail-oriented, and comfortable managing multiple priorities at once. They will work closely with the Culture team and cross-functional partners to ensure programs are executed consistently, deadlines are met, and employees have a great experience from start to finish.

This position is fully onsite at our Lindon, Utah office

Primary Responsibilities

Recognition, Gifting & Fulfillment

- Own the ongoing administration and fulfillment of employee recognition, anniversary, gifting, and prize programs.

- Manage large-scale employee fulfillment including recipient information, packing, shipping, tracking, returns, and replacements.

- Coordinate and ensure successful delivery of monthly prize programs

- Maintain accurate inventory, recipient, shipping, and fulfillment records.

- Identify and resolve fulfillment issues to ensure employees receive items accurately and on time.

Event & Culture Support

- Support the planning and execution of Customer Care events, recognition programs, and culture initiatives.

- Coordinate assigned event logistics including attendee tracking, RSVPs, materials, supplies, registration, setup, and day-of support.

- Coordinate assigned event details with vendors, site contacts, and internal partners to ensure timelines and deliverables are met.

- Support swag and gifting execution including collecting employee information, placing approved orders, receiving items, organizing inventory, and distribution.

- Prepare and organize event materials and ensure onsite needs are ready for execution.

Program Operations

- Maintain project plans, calendars, timelines, task lists, and trackers for Culture programs and events.

- Track action items and deadlines, follow up on outstanding items, and flag risks or decisions that require additional direction.

- Coordinate vendor quotes, place approved orders, confirm order details, track deliveries, and support invoice processing.

- Coordinate routine program communications including RSVP reminders, confirmations, address and size collection, and event details.

- Maintain organized program documentation, employee lists, inventory records, and vendor information.

- Support Culture initiatives across Customer Care locations through consistent coordination and operational follow-through.

- Perform additional duties and special projects as assigned

- Foster an engaging, positive, and results-oriented culture focused on innovation, accountability, and continuous improvement.

Required Skills, Experience & Education

- Strong written, verbal, and interpersonal communication skills.

- Highly organized with strong attention to detail and follow-through.

- Self-motivated and proactive with the ability to work independently and take ownership of assigned responsibilities.

- Ability to manage multiple priorities and deadlines in a fast-paced environment.

- Strong problem-solving skills with the ability to adapt quickly as needs and priorities change.

- Ability to build positive working relationships with employees, business partners, and vendors.

- Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

- Comfortable with hands-on event support, fulfillment, and onsite responsibilities.

- Demonstrated commitment to maintaining a positive, collaborative, and growth-focused environment.

- At least 18 years of age.

- Ability to pass a background check and obtain licensing through the State of Utah as a Burglar Alarm Company Agent.

- No compliance issues within the previous 90 days.

- Consistently meeting all current performance and behavioral expectations.

Preferred Skills, Experience & Education

- Experience supporting events, programs, or projects from planning through execution.

- Experience supporting multiple projects, timelines, and competing priorities simultaneously.

- Experience working with vendors and cross-functional business partners.

- Experience with employee recognition, gifting, fulfillment, or similar programs.

Learn about the Vivint Culture and why it’s a great place to grow your career!

Here are some highlighted perks you should ask us about:

- Free daily lunch and drinks on site

- Paid holidays and flexible paid time away

- Employee/Friends/Family Discounts

- Onsite health clinic, gym, gaming tables

- Medical/dental/vision/life coverage & 24/7 Medical Hotline

- 401(k) + Employer Match

- Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This role requires the ability to lift and carry up to 50 pounds and may include periods of standing, walking, packing, organizing, and event setup. Occasional early morning or evening hours may be required to support events.

SAFETY:

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.