Sales Operations and Effectiveness Manager CEE (f/m/x)

Job Description:

Sales Operations and Effectiveness Manager CEE (f/m/x)

Royal Canin, Sales Operations Department

Location: Niepołomice or Warsaw

***Hybrid working model with up to 50% remote work***

Are you passionate about improving sales performance through data, technology, and process excellence? Do you enjoy turning insights into action and helping teams work more effectively? Join us as a Sales Operations & Effectiveness Manager and help shape the tools, processes, and capabilities that drive commercial success across Europe.

What will be your key responsibilities?

- Develop and continuously improve sales effectiveness frameworks, processes, and operating standards across the region.
- Optimize sales call plans, territory coverage, and route planning to maximize field force productivity and return on investment.
- Monitor performance metrics and sales effectiveness indicators, identifying opportunities for improvement and growth.
- Act as the subject matter expert and primary point of contact for sales systems, tools, and operational processes.
- Lead the adoption and implementation of new technologies, automation solutions, and AI-enabled tools to increase efficiency.
- Partner with regional stakeholders, IT teams, and external providers to deliver system enhancements and new capabilities.
- Serve as a key user and business owner for Salesforce CRM and related sales systems, ensuring an excellent user experience and effective system utilization.
- Drive cross-functional projects focused on process optimization, operational excellence, and business transformation.

What are we looking for?

- Degree in Business, Economics, Sales, or a related field.
- Experience in sales operations, sales effectiveness, business operations, commercial excellence, or a similar area.
- Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.
- Hands-on experience with CRM platforms such as Salesforce or comparable sales management systems.
- Experience leading or supporting system implementations, process improvements, or digital transformation initiatives.
- Excellent communication and stakeholder management skills, with the ability to build effective partnerships across teams and functions.
- Fluent English; knowledge of an additional European language would be an advantage.
- Strong project management, planning, and organizational skills, with the ability to manage multiple priorities in a dynamic environment.

What can you expect from Mars?

- Contract of employment.
- Attractive financial conditions with Business Bonus and Christmas Bonus.
- We will also look after your safety and well-being by offering you rich benefits package including life insurance, private medical care, Employee Assistance Program fully covered by Mars, MultiSport card.
- Subsidized meals.
- Extra savings scheme to support You in long perspective.
- Support in career building through personalized development plan.
- Shop with attractive discounts on our products that Your family and friend are going to love.
- Possibility to participate in volunteering initiatives during working hours.
- A modern and pet friendly office

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