Client Voices Promoter

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

SCOPE OF WORK:

IRC believes that designing our strategies and programs based on clients’ particular needs and preferences is one of the most critical drivers of impact. We also believe that we have a role to play in working with clients so that they can engage as an equal, influential partner both with IRC and in the broader community through advocacy. The Client Voices Promoters will play a key role in supporting client engagement, and feedback initiatives at the local level. Promoters will work to bring together multi-ethnic, multi-racial and multi-sector constituencies to build the power of refugees and immigrants and the organizations that serve them to ensure their sustainability and improve people’s lives.

RESPONSIBILITIES:

- Partner with IRC program staff to execute client satisfaction and feedback initiatives, including surveys and focus group discussions.
- Collaborate with clients to ensure their feedback informs IRC program planning and service improvements.
- Identify and implement preferred client engagement and feedback methods tailored to community needs.
- Act as a liaison between IRC and local refugee communities, representing their concerns and suggestions to office leadership.
- Support client participation in discussions with external partners to amplify their influence on broader community strategies.
- Attend community events and workshops to maintain strong connections with refugee communities and identify areas for program enhancement.
- Organize and facilitate leadership and civic engagement training sessions to empower clients as advocates and community leaders.
- Coordinate community events and focus groups to encourage active client involvement in IRC decision-making processes.
- Ensure alignment with IRC’s client complaints and feedback policies, supporting consistent and ethical practices.
- Maintain accurate records of feedback and engagement initiatives to track progress and inform future strategies.
- Proactively engage with clients and raise their issues to IRC leadership to inform organizational priorities.
- Perform additional tasks as assigned to support IRC’s mission and client-centered programming.

JOB REQUIREMENTS:

- Undergraduate degree preferred, in relevant field of study.
- Minimum 3 years of work experience.
- Demonstrated experience working with refugees, asylees, victims of human trafficking, and/or immigrant populations required.
- Community outreach experience preferred.
- Strong written, oral, and interpersonal communication skills: the ability to communicate effectively and build relationships with colleagues and partners in a cross-cultural, multi-disciplinary environment, and the ability to present to a varied public required.
- Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines required.
- Fluency in English, both verbal and written, is required. Fluency in other languages and cultures of the local refugee population including Arabic, Swahili, French and Pashto/Dari is strongly preferred.
- A valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area required.

Working Environment:

- Combination of working in a standard office environment and work in the community including meetings with community partners.
- Occasional weekend and/or evening work required.

Compensation: (Pay Rate: $20/hr). Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct . Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding , Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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Benefits: IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.