About this role
Customer Service Representative (CSR)
Arlington Heights, IL
Turn conversations into opportunities—and build a career you’re proud of.
At S&J Plumbing , we’re not just answering phones—we’re creating exceptional customer experiences from the very first call. If you’re a motivated, people-focused professional who thrives in a fast-paced environment and loves helping others, this is your chance to join a growing, family-oriented company that truly invests in its team.
We believe happy employees create happy customers , and we back that up with real support, strong culture, and opportunities to grow. If you’re ready to be part of a team that values your contribution and helps you build a long-term career, we want to hear from you.
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Pay & Benefits
- $20–$35/hour (based on experience)
- Medical, Dental & Vision Insurance – we cover 80% of premiums for you and your family
- 401(k) with 5% company match
- Paid Time Off – up to 2 weeks + paid holidays
- Paid Training – Nexstar, ServiceTitan, PSP, and ongoing development
- Clear career growth opportunities
- Supportive, team-first culture with a fun, relaxed atmosphere
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What You’ll Do
As a Customer Service Representative, you’ll be the first point of contact for our customers—turning inbound calls into scheduled service appointments while delivering a top-tier customer experience.
- Answer inbound calls and schedule plumbing service appointments
- Use proven call scripts while maintaining a natural, personable tone
- Build rapport with customers and create a positive first impression
- Accurately enter and update customer information in our system
- Communicate effectively with dispatch and internal teams
- Handle customer concerns with professionalism and empathy
- Support outbound calling efforts to follow up and maximize booking opportunities
- Participate in ongoing training and coaching to improve performance
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What We’re Looking For
- 3+ years of customer service experience (call center or high-volume environment preferred)
- Experience handling multi-line phone systems
- Strong computer skills (CRM systems, typing, data entry)
- Excellent communication and listening skills
- Highly organized with strong attention to detail and follow-through
- Ability to build trust and connect with customers quickly
- Positive, driven attitude in a fast-paced, goal-oriented environment
- Team player with a competitive edge and desire to succeed
- Flexibility and adaptability
- Military experience welcomed and valued
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Who We Are
At S&J Plumbing, our culture is built on four core values:
- Integrity – We do the right thing, every time
- Professionalism – We show up prepared and perform at a high level
- Accountability – We own our actions and results
- Family – We support our team and treat customers like our own
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Why S&J Plumbing?
This isn’t just another customer service job—it’s a career path. Here, your work directly impacts the success of the company, and your growth matters. You’ll be part of a team that values your voice, rewards your performance, and gives you the tools to succeed.
If you’re ready to grow with a company that’s going places— apply today .
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S&J Plumbing is an Equal Opportunity Employer