Case Manager - Smyrna

Essential Functions :

- Provide case management and related services to participants in support of the programs financial, mission, training, continuous quality improvement and marketing goals.

- Ensure that highest quality, individualized services are delivered to program participants with a focus on the mission of Goodwill of North Georgia.

- Interview participants concerning work history, education, vocational interests and goals, social, economic, and medical background as well as other related factors.

- Conduct orientation for new participants in regards to program services, polices and procedures.

- Maintain regular contact with referring agency and/or funding provider(s) to manage cases and promote Goodwill programs and services for potential referrals..

- Provide individualized vocational counseling and guidance; teach life skills, work adjustment, transportation training, employment skills or other related curricula to participants on caseload.

- Maintain all documentation and records of program participants.

- Prepare reports and summaries required for applicable funding and regulatory sources.

- Ensure smooth transition of cases across services and programs as necessary.

- Observe and meet with participants on the job in community-based work sites.

- Coordinate supervision of all participants to ensure program quality and consistency.

- Support and advocate for the program participant and their right to a higher quality of life through work within the parameters of the program.

- Ensure protection and confidentiality of participants rights.

- Ensure ongoing supportive counseling and crisis intervention as needed by coordinating referral to and utilization of community resources.

- Maintain all documentation and records of program operations. Separate, open, review and maintain participant case files and documents according to Career Services polices and procedures.

- Prepare professional development plan (PDP) and engage in quarterly updates in achieving goals.

- Comply with Agency, Career Services, CARF, federal and grant regulations, policies, standard operating procedures (SOPs) and the Agencys safety and security policies and procedures.

- Participate or lead program advisory council, community advisory boards and/or associations related to trade as assigned.

- Maintain quality relationships with community partners

- Participate in community and Goodwill meetings as needed or as assigned.

- Attend majority of quarterly targeted training forums (TTF)

- Completion of all Career Services core training

- Support the operations of the Career Center site.

- Other duties as assigned.

Job Requirements and Qualifications :

- Bachelors Degree in a vocationally related field (vocational rehabilitation and disability studies or related that may include, but not limited to degrees in education, special education, social work, or psychology), and

- Two years of experience in case management, linking with community resources, special education, instruction, vocational evaluations and / or assessments.

- Masters Degree in a rehabilitation counseling or a counseling related field, preferred

- Working knowledge of case management, interviewing, and counseling techniques.

- Strong analytical, writing and communication skills.

- Experience with medical, psychological, social and vocational aspects of disability and/or economic disadvantage; community resources, occupational information and job readiness.

- Must be proficient in the use of computer systems and Microsoft Office Suite.

- Ability to facilitate positive actions and growth of participants in a flexible geographic work environment and working hours where self-direction, prioritizing and organizational skills are crucial to success.

- Strong ability to exercise sound judgment and maintain positive working relationships with a wide variety of organizations and individuals

- Must have access to and maintain reliable transportation and a clean motor vehicle report (MVR).

Working Environment Conditions/Requirements :

- The ability to push, pull and lift 20lbs. with or without accommodations.

- Must be able to safely operate a vehicle and have a valid drivers license.

- Must be able to meet all physical requirements to perform all duties relating to Career Services including driving, material handling, transporting and carrying documents, handbooks and various supplies.