Administrative Clerk - Bilingual Spanish

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Work arrangement - on-site - Monday - Friday 8:30 - 5:00

Position Summary

The Administrative Clerk (Bilingual Spanish) provides administrative and operational support to the Language Access Services department. This position is responsible for coordinating office activities, scheduling interpreter services through approved vendors, managing communications, assisting with departmental meetings, preparing simple reports, and supporting various clerical functions. The employee must be able to read, write, and speak Spanish fluently and demonstrate strong interpersonal, organizational, and customer service skills.

Essential Duties and Responsibilities

- Answer, screen, and direct incoming telephone calls in a professional and courteous manner.
- Coordinate and schedule language interpreters through approved vendors and internal resources.
- Communicate effectively with patients, staff, vendors, and external partners.
- Assist with onboarding activities, and departmental documentation as assigned.

Perform other administrative and office support duties as assigned

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally equivalent to a high school education.

Experience

- Work generally requires three months of clerical or general office support experience to become familiar with activities involved with providing routine clerical support.
- A minimum of one to three years of administrative, clerical, customer service, or office support experience is preferred.
- Experience working in a healthcare environment is preferred.

Knowledge, Skills and Abilities

Required Knowledge, Skills, and Abilities

- Ability to read, write, and speak Spanish and English fluently.
- Strong interpersonal and customer service skills.
- Proficiency in Microsoft Office Suite, including:
- Word
- Excel
- Outlook
- PowerPoint (preferred)

- General computer proficiency and the ability to navigate multiple software systems.
- Ability to work independently and as part of a team.

- Regular interaction with employees, patients, vendors, and healthcare professionals.

Preferred Qualifications

- Training will be provided in departmental procedures, scheduling interpreter services, coordinating translation requests, Duke Health systems, and other responsibilities associated with the position.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.