Associate Representative - Customer Service

Why You’ll Love EECOL

When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a career you can be proud of. There are endless opportunities with our promote-within culture!

What’s in it for You

- Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work!

- Enjoy regular salary reviews and incentive opportunities.

- EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided.

- A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, life insurance, vision care, education assistance and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!

- Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and much more.

As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

- Interacts with customers by phone or in person to provide information and to ensure best service possible.

- Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.

- Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.

- Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.

- Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.

- Refers unresolved customer grievances to designated departments for further investigation.

- Completes customer invoicing.

- Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.

- Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.

- Prepares for, attends, and participates in weekly sales meetings.

- Remains current on industry trends, market activity and competitor products.

Qualifications:

- High School Diploma

- 0-2 years of relevant experience

- 1 year of sales experience preferred

- Direct Sales (B2B) experience preferred

- Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred

- Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

- Ability to build working relationships with other functional areas to best support mutual objectives

- Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers

- Ability to research and resolve customer issues

- Strong written and verbal communication skills

- Basic computer skills

- Ability to effectively prioritize and execute tasks

- Ability to build and maintain long-term relationships with customers

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