About this role
Shape what's next with BCD
Senior Travel Consultant, ERM
Full time, Mumbai, India
The Senior Travel Consultant, ERM is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products.
This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You wil work independently on requests as assigned and take the initiative to provide assistance.
The Senior Travel Consultant, ERM works with the team to provide day-to-day assistance. You will be the first point of contact for team members and respond to questions, providing direction on policies and procedures. You may work in project teams on projects related to operations and coach travel consultants when team lead is absent.
What You'll Do
- Expertly use the appropriate the BCD Travel tools and systems to complete requests
- Anticipate and provide assistance on potential challenges that may arise for the customer
- Respond to the customer promptly and provide the customer with your undivided attention to the request
- Seek opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement
- Perform quality management such as error management and assist in projects as assigned
- Meet individual and team goals
What You'll Bring
- Proven experience in ERM, marine, offshore, or crew travel environments
- Hands‑on expertise managing crew movements, rotations, and disruption handling
- Strong attention to detail with the ability to perform accurately under pressure
- Comfortable working in a fast‑paced, 24/7 service environment
- Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
- Solid working knowledge of the travel industry, policies, procedures and processes
- Advanced skills on GDS Amadeus
- Strong verbal and written communication skills in English
- Proven ability to handle multiple priorities simultaneously
- Demonstrated excellent professional customer service and problem resolution skills
Why you’ll love working here
Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.
Meet BCD
BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com .
Get to know us by exploring our career site and checking out our social media:
- Career site BCD
- https://www.linkedin.com/company/bcd-travel/
- https://www.instagram.com/bcdtravel/
- https://www.bcdtravel.com/blog/
What’s in it for you
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Work at the forefront of travel technology and help shape the future of business travel
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
- Work From Anywhere opportunity for 60 days per year
Ready to shape what’s next? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected] .
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