DIRECTOR, TCHP CLINICAL OPERATIONS

• In support of TCHP leadership and reporting to either the Chief Operating Officer, TCHP or the Executive Director, Primary Care and Ambulatory Operations, the Director (ED) will lead the execution all short and long range operational planning for the continued growth of our primary care network and primary care/ambulatory outpatient center (AOC) operations for the Network.

• Provide leadership to all ambulatory outpatient clinic locations and AOC initiatives for their assigned service line in coordination with the President, TCHP, Chief Operating Officer, TCHP, Service Line Medical Director and Executive Director as identified in the TCHHN Strategic Plan. The Director will oversee the effective implementation of a structure to carry out organizational initiatives and evaluate the outcomes. Responsible for collaborating with support departments in the development of capital and operating budgets for the clinics in the assigned service line.

• In collaboration with the Chief Operating Officer, TCHP, the Executive Director and Hospital based service leaders the Director will develop structures and processes that ensure effective ambulatory outpatient clinic daily operations that coordinate patient care through alignment of staff, physicians and ancillary departments. Provide leadership to Practice Managers to direct day to day operations, identify improvement opportunities, monitor success, and provide professional development.

• Oversee coordination of all ambulatory outpatient clinic operations for their assigned region in collaboration with specialty practice and hospital leadership. Ensure that the ambulatory outpatient clinic operations are efficient and effective and meet the needs of the practices within the building. Manage space utilization and allocation, improve vertical integration in the market, and coordinate daily operations and staffing to ensure operational efficiency.

• Facilitate communication between Physicians and the TCHP Executive team to address physician concerns, assist in developing, implementing and managing operational initiatives, and ensure alignment with TCHP and TCH strategy.

KNOWLEDGE AND SKILLS:

Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position.

EDUCATION: Bachelor’s degree required, Master’s Degree Preferred.

YEARS OF EXPERIENCE: At least 10 years of progressive management experience in a healthcare environment, preferably with at least half of the experience with significant physician practice management experience or ambulatory operation experience in a similar scale organization.

REQUIRED SKILLS AND KNOWLEDGE:

- Knowledge of federal and state regulations impacting healthcare delivery including but not limited to; Stark, OIG, Medicare, and IRS regulations

- Strong organizational skills leading a combination of direct and dotted line reporting relationships. Exhibits strong, collaborative leadership qualities.

- Outstanding internal and external communication skills, with a demonstrated ability to connect with people.

- Ability to prioritize and deliver on key initiatives.

- Demonstrated commitment to the highest standards of performance within time and budget constraints.

- High levels of initiative, drive and poise coupled with qualities of maturity, professionalism, flexibility, and patience.

- Unquestionable integrity and business ethics.