About this role
Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description:
The Pharmacy Logistics Coordinator manages prescriptions for shipment, processes shipping labels, schedules and tracks timely delivery of all packages, including assistance with specialty pharmacy scripts. In addition, the logistics coordinator manages the point of sale (transactions) including the reception of patients calling in or presenting at the pharmacy to pick up medications.
ESSENTIAL FUNCTIONS:
- Packages prescriptions according to delivery instructions and completes shipment paperwork at end of day.
- Tracks daily delivery reports and follows up on any delivery exceptions. Submits claims to Fed Ex on an as needed basis.
- Utilizes Park reports and Fed Ex Proof of Delivery to update delivery notes into EMR system for Park fills and Specialty Scripts (as needed).
- Assists in Specialty Script Tracking by contacting Specialty pharmacies by either phone/email to confirm receipt of forwarded prescriptions and obtains shipping information in order to update delivery notes into EMR system.
- Operates POS, collects co-payments at time of service and manages daily cash receipts.
- Stocks and maintains all shipping and office supplies in work area weekly and as needed.
- Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests.
- Greets all patients entering the pharmacy in a timely and courteous fashion.
- Answers the telephones and greets patients in a courteous, efficient manner. Routes phone calls or schedules patient education call backs as appropriate.
- Calls patients and schedules delivery of medications.
- May communicate to other staff members using Instant Messaging System.
KNOWLEDGE, SKILLS & ABILITIES:
- Good verbal, written, and computer communication skills.
- Ability to work productively and effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Excellent customer service skills.
EDUCATION & EXPERIENCE:
- High school graduate or equivalent with GED.
- Previous cash register experience.
PHYSICAL REQUIREMENTS:
Physical Activity Required
Amount of time
None
Less than 1/3
(Occasionally)
1/3 to 2/3
(Frequently)
More than 2/3
(Regularly)
Standing
X
Walking
X
Sitting
X
Fingering or manual dexterity
X
Repetitive finger motion
X
Lifting or exerting force
Up to 10 pounds
Up to 25 pounds
X
Up to 50 pounds
Up to 100 pounds
Over 100 pounds
Reaching or stretching
X
Climbing or balancing
X
Crouching or stooping
X
Speaking
X
Hearing
X
Seeing (with correction)
X