Spa Manager – Resort Spa Operations & Guest Experience

Description

Lake Lawn Resort is seeking an experienced and guest-focused Spa Manager – Resort Spa Operations & Guest Experience to lead the daily operations of our Spa & Wellness department. This position is responsible for overseeing spa services, team members, guest experiences, inventory, purchasing, financial controls, and day-to-day operations while maintaining the high standards of service expected at Lake Lawn Resort. The ideal candidate is a hospitality professional with strong leadership skills, a passion for wellness, and the ability to create a relaxing and memorable experience for every guest.

Position Details

- Job Title: Calladora Spa Manager
- Employment Type: Full-Time
- Shift: Flexible / Days, Evenings, Weekends & Holidays as Needed
- Department: Spa & Wellness
- Location: Delavan, Wisconsin

What You’ll Do

- Oversee the daily operations of the Spa, ensuring exceptional guest service, treatment quality, cleanliness, and overall resort standards.
- Lead, train, coach, schedule, and develop Spa team members while maintaining appropriate staffing levels based on business needs and budget.
- Recruit and interview Spa staff and address employee performance in accordance with company policies.
- Maintain and enforce Spa procedures, service standards, opening and closing procedures, safety practices, and training requirements.
- Stay current with spa, wellness, beauty, and hospitality industry trends to support new services, products, and business opportunities.
- Manage Spa inventory, purchasing, retail products, supplies, and cash-handling procedures to maintain accurate controls and minimize waste.
- Monitor treatment rooms, facilities, equipment, and guest areas to ensure they are clean, safe, properly maintained, and professionally presented.
- Oversee payroll, labor forecasting, department budgets, revenue, expenses, and other administrative responsibilities.
- Partner with Sales, Conference Services, and Catering to develop, promote, coordinate, and book Spa services for conferences, groups, and special events.
- Build strong relationships with guests and meeting planners while identifying opportunities to promote Spa services, packages, and retail products.
- Communicate regularly with the General Manager and Assistant General Manager regarding department operations, staffing, financial performance, and business opportunities.
- Conduct monthly Spa department meetings and participate in department head and other resort meetings as required.
- Maintain required employee and departmental documentation and ensure compliance with resort policies and procedures.
- Identify and implement opportunities to improve guest satisfaction, operational efficiency, revenue, and profitability.
- Assist other resort departments and serve as Manager on Duty (MOD) as assigned.
- Perform other related duties as assigned by the General Manager and/or Assistant General Manager.

Requirements

What We’re Looking For

- Previous Spa Manager, Spa Director, Spa Operations Manager, Wellness Manager, Salon Manager, or hospitality management experience preferred.
- Experience managing a hotel, resort, day spa, salon, wellness center, or similar guest-service operation preferred.
- Strong leadership experience with the ability to recruit, train, schedule, coach, and develop employees.
- Excellent customer service and communication skills.
- Strong knowledge of spa operations, treatments, products, retail, and guest service standards.
- Experience with inventory management, purchasing, cash handling, payroll, budgeting, and labor forecasting.
- Knowledge of current spa, beauty, wellness, and hospitality industry trends.
- Ability to work flexible schedules including evenings, weekends, holidays, and peak resort periods.

Physical Requirements

- Ability to stand and walk for extended periods.
- Frequent sitting, standing, walking, bending, reaching, and repetitive motions.
- Ability to lift and move spa products, supplies, linens, and equipment.
- Ability to move throughout treatment rooms, retail areas, and other spa facilities.
- Ability to respond to guest and operational needs throughout the property.

Work Environment

- Professional resort spa and wellness environment.
- Frequent interaction with resort guests, spa clients, employees, and group planners.
- Combination of office, retail, treatment, and guest-service areas.
- Fast-paced hospitality environment with increased activity during weekends, holidays, and peak resort periods.
- Regular interaction with Sales, Conference Services, Catering, and other resort departments.

About Lake Lawn Resort

Located on Delavan Lake, Lake Lawn Resort is a premier hospitality destination known for exceptional service and a strong team culture. Whether you're starting your career or looking for a steady role, this is a great place to grow.

Disclaimer

This role includes a variety of responsibilities to support daily operations.