Specialist - Customer Care

As a Specialist - Customer Care, you will be part of a specialized team within Wesco’s Centralized Customer Care organization focused specifically on supplier invoice resolution. You will assist with root cause discrepancies between purchase orders and a supplier’s invoices. You will support the Accounts Payable team on appropriate resolution and processing any offsetting transactions (including inventory and cost adjustments), largely self-directed within the framework of Wesco’s internal policy, and Customer Care’s standard operating procedures.

Responsibilities:

- Assist with research and resolution on supplier invoice discrepancies (variance between Wesco Purchase Order and Supplier Invoice) with little supervision

- Assist with resolution of discrepancies, and processing offsetting transactions (such as cost adjustments to inventory and historical corrections to customer billings) to ensure complete resolution

- Supplier invoice resolution subject matter expert for the field (Sales and Operations)

- Provides support between Sales, Operations, Inventory Management, and Accounts Payable teams to research and resolve payables issues and communicate resolution back to Accounts Payable team

- Effectively organizes and manages large volume of discrepancies across numerous branches, interfacing with employees in the field, and escalating timely to field management as necessary

Qualifications:

- High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred

- 1 year of related experience required; 3 years preferred

- 1 year of Oracle or other large integrated financial system experience is preferred

- Accounting knowledge strongly preferred, including understanding of income statements, general ledger accounts, balance sheets, sales, and margin, etc. preferred

- Strong Microsoft Excel experience is preferred

- Time management skills required, including ability to prioritize customer issues and resolve with positive outcomes

- Solid interpersonal skills that allow one to work effectively in a diverse working environment

- Able to effectively communicate both verbally and in writing

- Able to work well under pressure

- Strong attention to detail

- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

- Computer literate, including effective working skills of MS Word, Excel and e-mail

- Ability to travel 0-25%

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