Content Claims Specialist - Field - Level 1

About edjuster

We offer complete digital solutions for all types of contents claims, from support services to tools like our own valuation platform, Exclaim.

Please note: This is not an insurance Adjuster role. While edjuster is a division of Crawford & Company—Canada’s largest network of independent adjusters—the Content Claims Specialist position supports the content portion of a claim.

What Are Contents Claims?

A contents claim is a claim for the loss or damage of personal belongings, and are most commonly caused by theft, water, fire and other perils.

Job Description

We are currently recruiting for a Content Claims Specialist - Field to join our edjuster team in Winnipeg, Manitoba, Canada. This is a field role, offering a combination of work from home and travel within the specified region

*This role requires frequent interactions in English and requires reading and preparing documents in English on a frequent basis.

The Content Claims Specialist (CCS) assists with the inventory and valuation of a policy holder’s/claimant’s total loss contents. The Content Claims Specialist (CCS) helps list and value items lost in a claim. They handle claims quickly and accurately using edjuster’s process and our platform, Exclaim.

- A Secondary School diploma.

- Prior experience in insurance, customer service, retail, food and beverage, construction or restoration are all relevant and would be considered for the role.

- Some prior background/experience in the Property claims industry would be considered an asset.

- Strong customer service skills.

- Patience, empathy, and problem-solving skills.

- Ability to work independently in most circumstances, with minimal supervision.

- Access to a reliable insured vehicle to travel to claim sites within designated region.

- Own a current valid driver’s license in good standing.

- Strong computer skills (MS Office, Google Workplace, Excel, Outlook, etc.).

- Strong verbal and written communication skills.

- Demonstrated ability to adapt to change and new technology.

- Willingness to learn and continuously improve.

- Must successfully pass both a criminal background check and employment reference verification.

- Must be able to sit or stand for extended periods of time.

- Must be physically capable of performing repetitive motions and tasks as required.

- Comfortable identifying household goods and assigning reasonable values.

Working Conditions

- Travel is a required integral part of the performance of your duties.

- Occasional overnight travel may be required, corporate credit card provided for work related travel expenses.

- May be exposed to diverse conditions (cold, heat, rain, debris, etc.).

- Maintains a functional home office setup, including a reliable internet connection, and quiet workspace to support remote work, virtual meetings, and secure data handling.

- Must be willing and able to wear appropriate Personal Protective Equipment (PPE) when attending sites that may be dirty, smelly or hazardous.

What You Get

- The role offers an hourly wage of $22 to $25 per hours plus mileage.

- Health benefits including extended health, dental, STD, LTD, AD&D, Life Insurance and Dependent Life Insurance.

- Incentive Compensation and Retirement Savings including TFSA, Employee Stock Purchase Plan and bonus incentives.

- Wellness programs and gym membership.

- Corporate discount programs.

- Work life balance and paid time off policies.

- Paid volunteer hours through Crawford Cares, our internal volunteer committee.

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