About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, “Close to Nature” park acres.
What you will have an opportunity to do:
- The Catering Sales Manager is responsible for selling, planning, and managing group business for all weddings, social catering groups, family groups and birthday party events while maximizing the banquet space to meet/exceed sales goals. This position solicits, negotiates and books new/repeat business via outside sales calls, telemarketing, mailings, networking, etc. Requirements of the position include: a thorough knowledge of the practices and procedures of the catering, food & beverage and hospitality professions; effective communication skills, and the ability to negotiate, influence and sell professionals and/or prospective hotel guests.
- Goals will be set with incentive potential.
- This position is responsible for coordinating services for clients and in-house guests. Additionally, this position will require knowledge of administrative and sales support. These responsibilities may include: respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements; administrative duties such as typing proposals, letters, contracts, etc.; coordinate outside vendor services needs where appropriate; and follow-up with client to ensure that arrangements meet their needs. This position may also perform other duties as assigned, including those which can be requested after hours and or on weekends (Manager on duty, servicing events based on final program, guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, attending trade shows etc.
- ESSENTIAL FUNCTIONS OF THE POSITION
1. Responsible for sales, planning and management of specific social groups such as weddings, holiday parties, social birthday gatherings of all ages, anniversary celebrations, corporate dinners and special family events requiring coordination with resort operations.
2. Gains understanding of the resort’s primary target customer and service expectations; serves customer by understanding their business, business issues and concerns, to offer better business solutions both prior to and during the program/event.
3. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
5. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Stonewall Resort.
6. Provides accurate, complete, and effective details and information to Resort Operations.
7. Coordinate outside vendor services where appropriate, such as specialty linens, chairs, tents, etc…
8. Conduct site visits of the property and discuss potential business opportunities with the client.
9. Carry out the policies and procedures of Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service.
10. Maintain a high level of confidentiality regarding all resort matters.
11. Proficient with Microsoft Excel
12. Proficient with Microsoft Word
13. Proficient with Delphi Sales Information System
14. Perform all duties in a professional manner and in accordance with company policies
15. Maintain a flexible work schedule to include weekends and evenings as resort business levels dictate.
16. Follow all safety procedures to ensure a safe working environment.
17. Sets a positive example for guest relations.
18. Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and oversees guest problems and complaints.
19. Conducts pre- and post-convention meetings to understand group needs, obtain feedback on quality of products (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
20. Observes service behaviors of associates and provides feedback to individuals and/or managers; continuously strives to improve service performance.
21. Reviews event satisfaction survey, guest satisfaction survey and comment card results to understand level of guest satisfaction; continuously strives to improve service performance.
22. Continuously focused on improving guest satisfaction to create customer loyalty and increase market share.
23. Ability to work in a busy atmosphere and manage multiple priorities while maintaining excellent customer service.
24. Knowledge of general resort operating procedures and duties and capabilities of each department.
25. Provide assistance in other job classifications as deemed necessary by the Director of Sales and Marketing .
- 26. Based on business demand, support may be needed to plan, manage, and provide oversight for group business.
Requirements
- Must be a citizen of this country or possess a valid work permit.
- Advanced Microsoft Word and Excel skills required.
- Previous project management experience required.
- Must be able to prioritize multiple tasks and be flexible to meet the changing needs of the Catering Department.
- Outgoing personality and professional demeanor.
Technical Requirements:
- Must live in the local area or within commuting distance.
What are we looking for?
EDUCATION, EXPERIENCE AND SKILLS REQUIRED
1. High school diploma required.
2. One – two years’ sales & catering experience in a full-service hotel or conference center is preferred.
3. Excellent communication skills are necessary.
Compensation:
$60000.00
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$
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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