Pharmacy Help Desk Representative

FIND YOUR FUTURE

We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.

Overview

The Pharmacy Help Desk Representative will be responsible for providing assistance to our pharmacies as well as internal servicing representatives in addressing and resolving pharmacy issues regarding reimbursement, proper utilization of policies and procedures and coordinating resolution to streamline the process through pharmacy education.  These individuals must maintain our goals in achieving service levels of 75% (80% for Medicare calls) and increasing the pharmacist satisfaction rate, the pharmacy help desk representative will function as a pharmacy advocate.  These individuals will also assist with the entry of prior authorization and other projects and assignments to support the pharmacy department including assisting with the training of new pharmacy help desk representatives. Occasional holidays, weekends, overtime and on-call responsibilities are a requirement of the position.

Qualifications

- High School diploma or GED required; Associates degree preferred.
- One (1) year of customer service/call center operations experience to include six (6) months of pharmacy experience required; OR pharmacy tech certification required.
- General knowledge of drug names, therapeutic categories, dosage forms, manufacturers and packaging.
- Excellent written and verbal communication skills and problem solving skills required, including the capability to absorb new concepts.
- PC and Windows experience required, including typing skills.
- Familiarity with on-line claim systems preferred.
- Demonstration of math aptitude for purposes of calculating simple drug requirements when given dosing and price calculations.
- Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.

This is a hybrid position with onsite attendance required at our Williamsville location.

Immigration or work visa sponsorship will not be provided for this position

Hiring Compensation Range: $20.00 hourly

Compensation may vary based on factors including but not limited to skills, education, location and experience.

In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.

As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here for additional EEO/AAP or Reasonable Accommodation information.

Current Associates must apply internally via the Job Hub.