About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Currently undergoing the most significant transformation in its nearly four-decade history, Signia Hilton Naples Grande Beach Resort is being reimagined through a comprehensive resort-wide renovation set to redefine the guest experience. Updates will introduce redesigned guest rooms and suites, vibrant culinary offerings, destination-inspired experiences, premium wellness amenities, dynamic social and gathering spaces that encourage guest connection, along with Signia Hilton's warm, anticipatory service.
Naples Grande Beach Resort is Set among lush mangrove forests on Florida’s Paradise Coast; Naples Grande Beach Resort is a 474-room retreat offering direct access to three miles of white sand beach. The iconic resort is currently undergoing a transformative, property-wide revitalization that will debut in early 2027, ushering in a new era of modern coastal luxury. The comprehensive reimagination will refresh guest accommodations, dining venues, public spaces and select meetings and event offerings while honoring the timeless beauty and the natural surroundings of Naples. The resort features more than 88,000 square feet of indoor and outdoor meeting and event space, multiple dining outlets and a full-service spa, making it a premier destination for leisure travelers, groups and special events.
Whether you are just starting your career or looking to advance in the hospitality industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide attractive benefits and comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today.
What you will have an opportunity to do:
The Beach Operations Supervisor plays a key leadership role in overseeing the daily operations of all beach-related services, amenities, and personnel. This position is responsible for delivering a world-class guest experience through exceptional service, a strong commitment to safety, and environmentally responsible practices. The Supervisor supports the Beach Operations Manager in supervising and coordinating the activities of beach attendants and tram cart drivers, ensuring smooth and efficient operations across all beach and recreation touchpoints.
Key Responsibilities :
· Oversee daily beach operations including setup, guest services, equipment usage, and cleanliness.
· Supervise and coordinate the performance of beach attendants and tram cart drivers, ensuring timely transportation and top-tier service delivery.
· Monitor staffing levels and adjust scheduling to meet fluctuating guest demands and seasonal needs.
· Ensure all team members are adhering to safety standards, guest service protocols, and company policies.
· Assist with onboarding and ongoing training of beach team members.
· Respond promptly to guest concerns or service recovery situations to maintain high satisfaction scores.
· Maintain and inspect beach equipment (chairs, umbrellas, carts, etc.) to ensure functionality, cleanliness, and presentation.
· Promote and enforce environmental and sustainability standards across beach operations (e.g., recycling, proper waste management).
· Collaborate with other departments such as Front Office, Security, Engineering, and Recreation to coordinate logistics and guest requests.
· Maintain accurate logs and reports related to beach usage, incidents, and maintenance needs.
What are we looking for?
· High school diploma or equivalent required; associate or bachelor's degree in hospitality, recreation, or a related field preferred.
· Minimum 2 years of supervisory experience in hospitality, resort, or recreation operations.
· CPR/First Aid/AED preferred.
· Valid driver’s license with a clean driving record.
· Must be able to work flexible schedules including weekends, holidays, and peak seasonal periods.
Skills & Requirements :
· Strong leadership and team management skills.
· Excellent interpersonal and guest service skills.
· Ability to remain calm and professional in high-pressure or emergency situations.
· Detail-oriented with strong organizational and problem-solving abilities.
· Capable of working outdoors for extended periods in various weather conditions.
· Physical ability to lift up to 50 lbs and assist with setting up beach equipment.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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