About this role
Part-time team members who meet the requirements are eligible for:
- State Applicable Time Off
- Pet Insurance
- 401(k) Retirement Program with Employer Match
- Employee Assistance Program
- TAO Savings Marketplace
- Employee Discounts and much more!
Delivers all food menu items and accurately describes them to the guests. Acts as a liaison between the servers and chefs. Interacts with the guests, fellow team members, and supervisors in a polite, courteous, and hospitable manner to ensure an exemplary experience.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Anticipate and accommodate all needs of the guests.
- Provides professional and exceptional service.
- Delivers and describes all food items to the guests, in a timely manner.
- Performs table maintenance and bussing of excess tableware.
- Maintain general cleanliness of all venue areas throughout service.
- Follow supervisor’s instructions, communicate with and support co-workers, and be a team player.
- Possesses in-depth knowledge of all food menus, venue, and the company.
- Possess general knowledge of all beverage menus.
- Knowledge of all ingredients used in food items as it pertains to allergies.
- Complies with Department of Health standards.
- Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs.
- Properly sets-up runner’s station, performs side-work and other opening/closing procedures as directed by management, including:
- Stocks station with prescribed items and supplies
- Performs opening side-work as prescribed
- Performs closing side-work as prescribed
- Reports all breakage, and damage of equipment or furniture immediately to management.
- Attends and participates in daily pre-service meetings.
- Attends and participates in any training sessions or departmental meetings.
- Learn by listening, observing other team members, and sharing knowledge while leading by example.
- Portrays a positive and professional attitude.
- Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
- Works as part of a team and provides help and support to all fellow team members.
- Assist and / or complete additional tasks as assigned.
TRAINING REQUIREMENTS:
- Tao Group Hospitality in-venue food runner training
EDUCATION/WORKING KNOWLEDGE:
- Previous hospitality experience, preferred.
- Previous food running experience preferred.
- Previous experience in a high-volume restaurant/nightclub/lounge, preferred.
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Ability to write, read, and verbally communicate
- Must have good positive energy throughout the day
- Must be able to print legibly for Team Members, management, and guests to read
- Must be able to stand for extended periods of time
- Must be able to move quickly
- Must be able to push and lift up to 75 lbs. with or without assistance
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Exposure to cleaning materials
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment