Senior Systems Analyst

Key Responsibilities:

- Act as the point of escalation for L1 Systems Analyst.

- Deliver advanced workstation support.

- Provide advanced customer specific application support.

- Troubleshoot advanced network connectivity and devices/user connectivity.

- Administer incident response system reboots.

- Perform basic OS support.

- Utilize basic Azure support skills.

- Provide second level triage virtual server support to reestablish functionality.

- Driven to follow all SOP to resolve all technical issues.

- Administer advanced Active Directory support.

- Perform advanced ITIL security to provide basic printing and connectivity support.

- Deliver scripted application support.

- TCP/IP troubleshooting abilities

- Able to perform advanced VPN connectivity issues and password resets.

- Advanced end-user email support.

- Utilize basic scripting knowledge.

- Perform root cause analysis.

- Provide more standardized triage SOPs for System Analysts.

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*Knowledge, Skills, and Abilities:*

- Advanced knowledge of Microsoft 365 applications.

- Advanced knowledge of command line.

- Understanding of advanced technical triage methodologies.

- Intermediate TCP/IP understanding.

- Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.

- Ability to effectively set expectations regarding delivery of service.

- Strengthen customer relationships by providing exemplary customer service.

- Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.

- Adherence to ticketing methodologies regarding documentation, process, and workflow.

- Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.

- Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.

- Directly and indirectly support customers, vendors, and staff by providing top tier customer service.

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*Preferred Education, Experience, and Certifications:*

- Prior MSP support desk experience, highly encouraged.

- A+ certification.

- Network+ certification.

- Server+ certification.

- Microsoft 365 certification.

- Azure support.

- VMware knowledge.

- Superior reading, writing, and communication skills.

- Intermediate knowledge of network concepts, devices, and best practices.

*Work Schedule:*
This role will work a scheduled shift of 9AM-6PM MST.

Physical Demands:
Sedentary Work – Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Benefits & Compensation:

Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401k, plus PTO, holiday pay, as well as referral bonuses.

Current Pay Range: $26.25/hr -$33.65/hr

Job Type: Full-time

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance