About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Currently undergoing the most significant transformation in its nearly four-decade history, Signia Hilton Naples Grande Beach Resort is being reimagined through a comprehensive resort-wide renovation set to redefine the guest experience. Updates will introduce redesigned guest rooms and suites, vibrant culinary offerings, destination-inspired experiences, premium wellness amenities, dynamic social and gathering spaces that encourage guest connection, along with Signia Hilton's warm, anticipatory service.
Naples Grande Beach Resort is Set among lush mangrove forests on Florida’s Paradise Coast; Naples Grande Beach Resort is a 474-room retreat offering direct access to three miles of white sand beach. The iconic resort is currently undergoing a transformative, property-wide revitalization that will debut in early 2027, ushering in a new era of modern coastal luxury. The comprehensive reimagination will refresh guest accommodations, dining venues, public spaces and select meetings and event offerings while honoring the timeless beauty and the natural surroundings of Naples. The resort features more than 88,000 square feet of indoor and outdoor meeting and event space, multiple dining outlets and a full-service spa, making it a premier destination for leisure travelers, groups and special events.
Whether you are just starting your career or looking to advance in the hospitality industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide attractive benefits and comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today.
What you will have an opportunity to do:
You will have the opportunity to create memorable guest experiences by delivering exceptional service in a beautiful beachfront environment. This role allows you to engage with guests daily, assist with a variety of beach and resort amenities, and play an active role in ensuring safety, cleanliness, and overall enjoyment of the beach. You will develop strong customer service, teamwork, and communication skills while gaining valuable knowledge of resort operations and contributing to a positive, team-oriented atmosphere.
If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you!
Your Role:
· Greet, engage, and assist guests in a friendly and professional manner, setting the standard for exceptional customer service.
· Provide an enjoyable and safe beach experience by anticipating guest needs and taking sincere interest in guest satisfaction
· Set up, maintain, and break down beach equipment including chairs, umbrellas, cabanas, towels, and related amenities.
· Maintain cleanliness and organization of the beach area and surrounding work areas as assigned.
· Possess working knowledge of the beach, resort amenities, services, and hotel layout to assist guests accurately.
· Monitor beach conditions and guest activity to promote safety and promptly report hazards, incidents, or concerns to leadership.
· Enforce resort policies and beach rules courteously and consistently, including all point-of-sale and cash-handling procedures
· Assist with retail and point-of-sale operations, ensuring accuracy, policy compliance, and a clean, organized sales area.
· Help resolve guest concerns and recover service issues in a manner that “WOWs” guests when expectations are not met.
· Perform routine inspections of equipment and report damage, safety issues, or maintenance needs.
· Communicate effectively and work collaboratively with team members and other hotel departments to support daily operations.
· Maintain professional appearance, attendance, and adherence to all safety, uniform, and operational standards
What are we looking for?
- Someone who is available to work a flexible schedule to include nights, weekends and holidays
- Someone with a High school diploma or equivalent
- Someone with previous experience customer service experience
- Someone with a strong desire to make an impact on other people
- Someone with an outgoing and engaging personality
- Someone with strong Computer skills
- Someone with excellent verbal and written communication skills
- Someone with the ability to work in a fast-paced setting
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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