D2C Small Parcel Operations Specialist

Job Description

Join us to create change and have an impact in homes around the world.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Where you’ll be:

This position will be based in the Charlotte, NC HQ; hybrid work policy model.

All About the Role:

The D2C Small Parcel Operations Specialist plays a key role in ensuring a seamless order-to-delivery experience for customers purchasing through Electrolux direct-to-consumer channels. This position is responsible for managing small parcel order operations, identifying process improvement opportunities, and driving solutions that enhance operational efficiency and customer satisfaction. Success in this role requires strong analytical and problem-solving skills, the ability to manage multiple priorities in a fast-paced environment, and effective collaboration across Customer Engagement, Last Mile, Warehousing, Sales, and IT teams to support continuous business growth.

Key Responsibilities:

- Manage day-to-day small parcel order operations across Electrolux D2C platforms, ensuring orders flow efficiently from placement through fulfillment.
- Monitor and resolve order exceptions using multiple systems to support timely and accurate order execution.
- Analyze order management trends and identify root causes of operational issues impacting fulfillment performance.
- Develop and implement corrective actions that reduce manual intervention and improve order processing efficiency.
- Partner with Customer Engagement, Last Mile, Warehousing, and IT teams to improve the end-to-end customer experience.
- Identify gaps in the order-to-fulfillment process and implement solutions that improve service levels and reduce customer churn.
- Evaluate the operational impact of new website features, promotions, and business initiatives, providing data-driven recommendations.
- Support cross-functional projects and continuous improvement initiatives that enhance D2C operational capabilities.

Minimum Qualifications

- High school diploma or GED
- 2+ years of experience in operations, supply chain, order management, e-commerce, logistics, or a related field.
- Experience using ERP systems, such as SAP, to support operational processes and order management activities.
- Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
- Strong analytical skills with the ability to identify process improvement opportunities and support operational decision-making.

Benefits highlights:

- Discounts on our award-winning Electrolux products and services
- Family-friendly benefits
- Insurance policy plan
- Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on: Electrolux Group North America:

https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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