Home Care Client Coordinator

Earn a $70,000 salary plus incentive pay helping older adults in the northwest suburbs stay safely in their own homes. Monday through Friday, 8 AM to 4 PM.

When a family calls MySolutions, they are usually worried about a parent or spouse. As our Home Care Client Coordinator, you are the person who calls them back, meets them, and builds a care plan that works. Then you stay in touch to make sure it keeps working.

MySolutions is the licensed home care service of Lutheran Life Communities, a not-for-profit that has served older adults for more than 130 years. We welcome team members of all faiths and backgrounds.

What you'll do

- Reach out to every new lead within 24 hours
- Meet clients and families by phone, video, or home visit to learn what they need
- Explain our home care services and help families choose the right fit
- Build a care plan and secure the signed service agreement
- Share care plan details, staffing needs, and client preferences with our Program Manager so care starts smoothly
- Keep client records complete and on time
- Check in with families and solve problems so clients stay happy and well cared for

What you'll need

Required:

- Valid driver's license and reliable transportation for home visits 
- Ability to pass the background check required for Illinois home care agencies

Preferred:

- Experience in sales, healthcare, social services, or therapy
- Comfortable talking with families during stressful moments
- Comfortable with phone calls, video meetings, and basic computer work

Pay and benefits

- $70,000 base salary
- Eligible for a performance-based incentive plan tied to new clients and care hours
- Medical, dental, and vision insurance
- Flexible Spending Accounts (FSA)
- 403(b) retirement plan with employer match
- Life and AD&D insurance
- Short- and long-term disability coverage
- Accident, critical illness, and hospital indemnity insurance
- Employee Assistance Program (EAP)
- Wellness programs

Schedule and location

- Full-time, Monday through Friday, 8 AM to 4 PM
- Based at 800 W. Oakton Street in Arlington Heights, with visits to clients' homes in nearby suburbs

How to apply

Apply through Indeed. If your background is a fit, you'll get a link to book a 30-minute interview directly with the hiring manager. We reply to every applicant within 2 business days

To apply, please complete the required questionnaire. We accept applications on a rolling basis.

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants for this position must be able to produce a negative drug test. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.