Supplier Quality Manager

Description

As part of Neptune's commitment to excellence and continuous improvement, we are adding a Supplier Quality Manager to the Quality organization. This role owns the quality of incoming materials and components across the supply base — qualifying suppliers, driving supplier corrective action and performance improvement, and protecting production lines from defective purchased parts.

This is its own standalone function within Quality, working closely with Procurement/Sourcing, Engineering, and site QC Managers on supplier qualification, incoming quality, and corrective action decisions.

Responsibilities

- Own the supplier quality program across mechanical and electrical commodity categories.

- Lead supplier qualification, onboarding, and PPAP/FAI approval for new and changed components.

- Plan and execute supplier audits: ISO compliance, process capability, and on-site assessments.

- Manage the Supplier Corrective Action Request (SCAR) process from issuance through closure verification.

- Monitor supplier performance metrics (PPM, on-time quality) and drive improvement programs.

- Manage incoming quality hold, MRB, and disposition decisions with site QC Managers.

- Provide supplier quality input during NPI, sourcing, and material specification development.

- Develop and maintain the Approved Supplier List (ASL) in partnership with procurement.

- Drive supplier process control, change notification compliance, and risk mitigation.

- Lead cost-of-poor-quality recovery and supplier accountability for nonconforming material.

Requirements

- Bachelor's degree in Engineering, Business, or a related technical field.

- 3+ years' experience in supplier quality, quality engineering, or a supplier-facing technical role within a manufacturing environment.

- Demonstrated experience managing supplier qualification, audits, and corrective action processes.

- Strong written and verbal communication skills, with comfort leading supplier audits, SCAR reviews, and supplier performance reviews on-site or virtually.

- Sound, defensible judgment in MRB and material disposition decisions.

- Excellent cross-functional collaboration skills, with the ability to respectfully engage and influence suppliers and internal partners across Procurement, Engineering, and Operations.

- Flexible and adaptable to changing priorities and processes.

Preferred Qualifications

- Experience in the water metering, utility, or electronics manufacturing industry.

- Familiarity with PPAP/FAI approval processes and ISO-based supplier audit methodology.

- Working knowledge of root-cause analysis and corrective action (CAR/CAPA) processes.

- Proficiency with quality/supplier tracking systems (e.g., Jira, Windchill, or equivalent QMS/SRM tools).

- Highly motivated, hands-on, and able to work with minimal supervision.

Travel Requirements and Work Environment

- Typically requires overnight travel 20% – 50% of the time.

- This role is work office based. Flexible and/or remote working options may be considered and are reviewed/approved by management.

- Periodic travel to RoperMex and key supplier sites required.