About this role
Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.
Job Description
The IT Intern will provide hands-on support to employees while helping the IT team manage and organize Rally House’s technology resources. This role will assist with troubleshooting hardware and software issues, setting up and configuring devices, responding to service desk requests, and supporting basic user account needs. The intern will also help maintain accurate inventory records for computers, accessories, software, and other technology assets. This hands-on internship provides an opportunity to gain practical experience in IT support, asset management, and technology operations while learning how IT systems and processes support a growing retail organization.
Responsibilities
- Assist with network and hardware setup activities to help ensure new store openings, relocations, and remodel projects are operational on schedule
- Assist end users by troubleshooting hardware and software issues, providing solutions to technical problems
- Set up and configure computers, printers, and other devices for new and existing employees
- Respond to service desk tickets and document support procedures in the IT helpdesk system
- Support user account management tasks, such as password resets and access permissions
- Manage IT inventory by receiving, organizing, and distributing assets to team members
- Maintain accurate records of IT assets within corporate HQ and retail locations
- Develop standardized device taxonomy, naming standards, and SOPs for consistency and training purposes
- Create and maintain technical documentation, such as setup guides, troubleshooting steps, and FAQs for end users and internal support staff
Skills and Knowledge
Ability to adapt to change and assume added responsibilities, Basic understanding of computer hardware, operating systems, and common software applications, Excellent organization skills with the ability to plan and execute tasks efficiently, Excellent verbal and written communication skills, Strong analytical and problem-solving skills
Qualifications
- Must be willing to work part-time in a Rally House store prior to starting the internship
- Currently enrolled at an accredited college or university and/or recent graduate with or pursuing a relevant degree (e.g. Information Technology, Computer Science, etc.)
- Demonstrated desire to build a long-term career with Rally House
Physical Requirements
- Ability to operate a computer, keyboard, mouse, and other standard office equipment
- Able to clearly view and read information on a computer screen
- Occasionally lift or move items up to 15 pounds
Location
- On-site in Lenexa, KS
Pay Range
$18.00 - $22.00