Senior Program and Policy Specialist

The City of Edmonton regulates Vehicles for Hire (VFH) through its Vehicle for Hire Bylaw. Vehicles for hire include taxis, rideshare companies, limousines, and shuttles. The vehicle for hire industry is an important part of the local economy, employing Edmontonians and enhancing livability in the City by providing mobility options for residents.

The Vehicle for Hire Unit is a high performing team who are passionate about supporting the vehicle for hire industry and its customers in alignment with The City Plan’s direction that Edmonton’s mobility system should be safe, secure, accessible and responsive. The Senior Program and Policy Specialist is a senior-level role that is responsible for leading high profile projects for the Vehicle for Hire Unit and is responsible for identifying, prioritizing and project managing policy development, bylaw amendments, process changes, and program development for proactive and continuous improvement of Vehicle for Hire services, or in response to emerging issues and/or Council Motions.

With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

What will you do?

- Identify, design, project manage and implement strategic projects prioritized within Vehicle for Hire’s program work plan and initiatives
- Develop, facilitate and/or represent The City of Edmonton in stakeholder engagement, inter-governmental or multi-jurisdictional projects - often facilitating stakeholder groups with competing interests
- Develop and lead mixed-methods research and stakeholder engagement techniques to inform program decisions and recommendations, including the application of Gender-based Analysis Plus analytical processes to projects
- Develop and implement internal and external/stakeholder change management strategies to guide the successful implementation of program and project deliverables
- Identify emerging issues and propose strategies, projects and data driven solutions that address a diverse and often conflicting range of stakeholder perspectives
- Act as a subject matter expert for Vehicle for Hire bylaws, policies, and business process by providing bylaw interpretation, insight, and advice to stakeholders - including other City of Edmonton business areas, industry and user stakeholders, regulatory and enforcement partners, and other levels of government - to ensure VFH licensing regulations are relevant and responsive to changing needs
- Maintain, develop and interpret the Vehicle for Hire Bylaw 17400, and and all associated policies; work collaboratively with Legal Services on bylaw/policy amendments
- Act as the first line of support to the Vehicle for Hire Program Lead for issues management, the preparation of responses to escalated inquiries from City Council and the Executive Leadership Team, and the coordination/preparation of Council Reports, memos, notices of motion, and briefing notes - including participation in Council Committee meetings as a subject matter expert
Qualifications

- Bachelor’s degree in Business Administration, Public Administration, Public Policy, Political Science, or a related field
- A minimum of five (5) years of relevant and diversified work experience, including project management, primary and secondary research, multi-party engagement, strategic and/or operational business planning, policy development, and application

Assets:

- Experience working with transportation regulation and/or accessibility initiatives is highly desired

Skills required for success:

- Demonstrated experience leading complex projects with the ability to independently develop, lead and implement in the government, transportation regulation, or third sector environments, including the ability to build and lead project teams comprised of internal staff and external contractors
- High degree of proficiency with project management tools and methodologies, as well as tools available in the Google Suite
- Demonstrated ability to apply systems thinking assess complex issues, and work collaboratively across competing interests to generate solutions
- Demonstrated experience independently establishing priorities and actions under broad direction, including proficiency with identifying and actioning a variety of quantitative, qualitative, and mixed research and analysis methodologies into projects and initiatives
- Experience leading/facilitating stakeholder engagement and relationship strategies on behalf of programs or business areas, employing a high degree of diplomacy and tactfulness while managing a wide variety of stakeholder perspectives
- Demonstrated ability to communicate effectively in both verbal and written formats about complex or contentious issues with a variety of audiences, including both users of public services and senior government officials
- Demonstrated ability to initialize and secure project resources, including budget, internal project staff, and procurement of external contractors where necessary
- Demonstrated ability to develop and implement change management plans to teams working in large private or third sector organizations, or government sectors
- Alignment to our Cultural Commitments and Leadership Competencies ( https://bit.ly/4brRrXm )
- Embracing a culture of equity, diversity, reconciliation, and inclusion

Conditions of Employment:

- Applicants may be tested

Work Environment:

- The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected] . Learn more about our benefits https://bit.ly/COEbenefits .

Up to 1 permanent full-time position

Hours of Work: 33.75 hours per week

Salary Range: $51.611 - $65.218 (Hourly); $90,925.680 - $114,897.810 (Annually)

Recruitment Consultant: JF/SO

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.
Classification Title: Strategic Planning Analyst II
Posting Date: Sep 22, 2026
Closing Date: Oct 06, 2026 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Permanent Full-time
Union: CSU 52
Department: Urban Planning and Economy
Work Location(s): 5th Floor Edmonton Tower, 10111 104 Avenue Edmonton T5J 0J4