System Service Representative - Knoxville, TN

Are you a hands-on problem solver who enjoys working with enterprise technology and helping customers succeed? IBM is looking for a Systems Services Representative (SSR) to join our team and serve as the trusted technical advisor for clients throughout the Knoxville area. In this field-based role, you'll be the face of IBM, providing on-site installation, maintenance, troubleshooting, and repair support for IBM and multi-vendor server environments. You'll work directly with customers to resolve technical issues, optimize system performance, and ensure their critical IT infrastructure operates at its best. What You'll Do Serve as the primary technical point of contact for customers, coordinating hardware and software support. Deliver exceptional on-site service, including installation, maintenance, upgrades, and repair of enterprise systems. Advise clients on preventive maintenance, system configuration, and operational best practices to maximize performance and reliability. Diagnose and resolve hardware and software issues while managing critical situations through resolution. Support IBM and multi-vendor environments, helping customers minimize downtime and maintain business continuity. Travel throughout the assigned territory to provide responsive, customer-focused support. What We're Looking For Strong troubleshooting and problem-solving skills. Customer service experience and a commitment to client success. Mechanical aptitude with the ability to follow technical procedures and complete equipment repairs. Basic computer hardware knowledge, including components such as hard drives, memory, and networking fundamentals. Comfort working with laptops, hand tools, and diagnostic equipment. Self-motivated professional who enjoys working both independently and as part of a team. Why IBM? Join IBM Technical Lifecycle Services and become part of a high-performing team that delivers world-class support to enterprise customers. You'll gain valuable experience working with leading-edge technology while benefiting from ongoing training, career development, and opportunities for growth within one of the world's most recognized technology companies. Requirements: Valid driver's license and reliable transportation required. In this role, you'll be more than a technician, you'll be a trusted advisor and the face of IBM in the field. You'll work directly with clients to install, maintain, troubleshoot, and repair critical IT infrastructure while ensuring exceptional service delivery and customer satisfaction. What You'll Do As an IBM Systems Services Representative, you'll play a vital role in keeping our clients' environments running smoothly and efficiently. Your responsibilities will include: Serving as the primary technical point of contact for customers, coordinating hardware and software support activities. Diagnosing and resolving complex server and infrastructure issues across multi-vendor environments. Providing expert guidance on preventive maintenance, system configuration, operational best practices, and environmental conditions that impact performance. Managing critical situations from start to resolution, ensuring minimal disruption to client operations. Performing installations, upgrades, relocations, system assurance activities, and equipment decommissioning for IBM and non-IBM technologies. Traveling throughout your assigned territory to provide on-site support and deliver a world-class customer experience. What We're Looking For We're seeking an experienced field engineer or data center professional who thrives in a customer-facing environment and has a passion for technology. Preferred experience includes: Server repair and hardware troubleshooting Data center operations and support Enterprise break/fix services Root cause analysis and problem determination Customer-facing technical support Experience supporting technologies from the following vendors is highly valued: HPE / HP Dell Lenovo Cisco Sun Microsystems Teradata Lexmark Other x86-based server platforms Why IBM? At IBM Technical Lifecycle Services (TLS), you'll join a team known for delivering industry-leading support to some of the world's most critical IT environments. We're passionate about customer success, technical excellence, and helping our employees grow their careers. When you join IBM, you'll benefit from: ✅ The opportunity to work with cutting-edge enterprise technology ✅ A collaborative, high-performing team environment ✅ Industry-leading training and skills development programs ✅ Career growth opportunities within a globally recognized technology leader ✅ The chance to make a direct impact on client success every day Additional Requirements Valid driver's license required Reliable personal vehicle required Ability to travel regularly throughout the Knoxville service area Be the Expert Our Clients Depend On If you enjoy working independently, solving technical challenges, and being the trusted professional customers rely on to keep their infrastructure running at its best, we want to hear from you. Join IBM and help deliver the service excellence that keeps businesses running. • Problem solving skills • Self-motivator and enjoys working in a Team environment. Ideal candidate will possess hardware and/or software support, commitment to Client Success, and the following skills: • Have experience in Customer Service & Customer Interaction • Have basic computer knowledge (e.g., knows what a hard drive, RAM, memory DIMM, IP address) • Can demonstrate mechanical aptitude, and given the appropriate tools follow instructions to perform a repair or replacement (e.g. follow the instructions of a hardware maintenance manual to successfully complete a repair/replacement) • Be comfortable using and working with various tools (e.g. laptop, screw driver, pry tool, needle nose pliers, wrench) to complete necessary installation, maintenance or repair tasks This role requires candidates to have a valid driver's license and a reliable vehicle! Previous experience coordinating hardware and/or software support for clients, ensuring a seamless resolution process. ·       Experienced in on-site installation, maintenance, and repair activities for    IBM and multi-vendor systems and components. ·       Effective communication skills. ·       Strong problem-solving abilities. ·       Teamwork and adaptability. ·       Reliable Vehicle United States Infrastructure & Technology Professional No City, US (0147) International Business Machines Corporation