Head of Innovation Banking Propositions, CCO

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

CIB represents the Group’s largest allocation of capital and delivers the international promise of HSBC to institutional, corporate and mid-market customers around the world. We intend to be the #1 CIB bank in the world, building on HSBC’s existing areas of strength and driving new areas of growth by anticipating and positioning HSBC for long-term success.

CIB’s ambition encompasses to become the #1 innovation bank globally, acting as a trusted partner for equity-funded, venture backed start-ups and scale-ups and the investors who support them.

The Head of Innovation Banking Propositions, CCO will be working closely with the Global Head of Innovation Banking and will be responsible for:

- Develop and implement a clear strategy for value propositions tailored to the needs of Innovation Banking clients, ensuring alignment with CIB’s overall strategic objectives
- Incorporate insights from market research, client feedback, and competitor analysis to define propositions that address segment-specific opportunities and pain points
- Partner with Banking, product, marketing, and digital teams to co-create and refine propositions, ensuring alignment across the organization
- Lead the design of innovative solutions that incorporate products, services, and digital tools to deliver a differentiated and compelling client experienc
- Identifyand leveraging emerging trends, technologies relevant for the proposition
- Establish external partnerships to enhance the value delivered to Innovation Banking clients
- Roll-out of propositions in both existing and new jurisdictions, ensuring localization to meet nuanced client needs and market conditions
- Define the success metrics for propositions and establish frameworks to measure their impact on client satisfaction, segment growth, and revenue targets
- Continuously assess proposition performance, using client feedback and market insights to refine and optimize offerings

Requirements

- Possess a deep understanding of corporate banking, client segmentation, sectorisation and the end-to-end development of value propositions
- Have a proven ability to design and implement strategic offerings that address diverse client needs across multiple jurisdictions
- Bring a strong mix of strategic thinking, client-centricity, and executional excellence, with the ability to balance big-picture vision with the details needed for successful delivery

Essential Capabilities

- Strategic Vision: Ability to identify opportunities for growth and translate them into compelling and differentiated propositions
- Client-Centric Mindset: Deep empathy for client needs and the ability to design solutions that deliver tangible value and an exceptional experience
- Market and Industry Expertise: Strong understanding of corporate banking products and how they can be tailored to meet the unique needs of different client segments/sectors within Innovation Banking and geographies. Experience in the innovation ecosystem is a big asset
- Collaboration and Influence: Proved experience in working with cross-functional teams and influencing senior stakeholders to drive alignment and outcomes
- Analytical and Data-Driven Mindset: Skilled in using data and insights to shape propositions, measure performance, and optimize outcomes
- Execution Focus: Results-oriented, with a track record of delivering initiatives on time and within scope
- Design Thinking & Innovation: Apply design thinking principals to ideate and prototype innovative solutions

Role Attributes

- Be broad and comprehensive understanding of concepts and principles within multiple disciplines or a fast-changing discipline. Innovating Banking / ecosystem experience is a great asset for the role
- Have a comprehensive understanding of how all value units / products / regions / legal entities collectively integrate, alongside a comprehensive knowledge of the industry in order to contribute to the commercial objectives of CIB
- Have proven track record of successfully leading complex and large-scale initiatives at a global scale and ability to drive a compelling vision to motivate the direct reports and all stakeholders
- Develop new and adapts existing processes for increased quality and efficiency whilst encouraging others to seek new ideas/solutions to day-to-day problems
- Be able to make decisions within the value unit / region / product / legal entity strategy guidelines. There is direction from the long-term business goals with few or no policies to direct how the role should work
- Possess a high level of sensitivity to the audience, be able to modify the beliefs and opinions of others and negotiate with significant latitude for the final outcome. The role requires the ability to negotiate and influence within their team with a high level of influence

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.