About this role
- Scheduling & Coordination:
Accurately schedule diagnostic and therapeutic procedures based on physician orders and patient
- Coordinate with clinical departments to confirm availability of equipment and
- Review orders for accuracy and completeness; verify prepayments and prior authorization details prior to
- Patient Interaction:
Communicate with patients via phone or electronically to confirm appointment
- Provide instructions and preparation requirements related to scheduled
- Handle cancellations, reschedules, and no-shows
- Insurance & Authorization:
Obtain and verify insurance
- Ensure prior authorizations are obtained when
- Collaborate with pre-certification or insurance verification teams as
- Record Keeping & Systems:
Enter appointment data into both order and scheduling notes
- Maintain accurate records of scheduling
- Ensure compliance with HIPAA and confidentiality
- Customer Service:
Provide high-quality service to patients and referring
- Handle scheduling related concerns and escalate issues as
- Foster a positive patient
- Education/Experience
High school diploma or equivalent
- Associate's degree or related coursework in medical office administration preferred
- Minimum 1-2 years in a healthcare scheduling, medical front office, or customer service
- Familiarity with medical terminology, insurance plans, and diagnostic procedures