Patient Scheduling Coordinator (4278)

Job Summary:

The Patient Scheduling Coordinator (PSC) is the first point of contact for patients, responsible for ensuring a professional, organized, and welcoming front-office experience.  This role manages patient intake, verified documentation, resolves alerts before services, handles scheduling and payments, and supports clinic operations while upholding core values and fostering a positive team environment.

Role and Responsibilities:

- Greet patients and provide new patient paperwork as applicable.

- Obtain a copy of the patient’s valid driver’s license for verification and verify patient demographics.

- Ensure accurate scanning/uploading of required documents into patient charts to maintain compliance and organized records.

- Oversee cash handling, including maintaining an accurate and secured cash drawer preparing and submitting weekly cash logs, and collecting patient payments as needed.

- Communicate delays to patients and clinical staff promptly and escalate patient concerns to appropriate leadership when necessary.

- Verify and resolve all patient account alerts before the encounter begins, ensuring compliance prior to any services or treatment being provided.

- Schedule appointments and follow up appointments.

- Receive and route messages or documents, such as laboratory results, to appropriate staff.

- Exhibit a professional appearance and uphold a clean, organized front desk and lobby environment to ensure a welcoming patient experience.

- Ensure all patient areas are stocked with current promotional materials, updated flyers, clinic notices and informational pamphlets in both front office and treatment rooms.

- Adhere to the assigned weekly depth chart duties.

- Demonstrate a commitment to fostering a positive team environment while consistently upholding the organization’s Core Values and professional standards.

- Other duties as assigned

Qualifications

Minimum Education and Experience Requirements:

- High School Diploma or equivalent

- Excellent attention to detail & verbal/written & interpersonal communication skills.

- Ability to carefully read and follow directions

- Good teamwork skills

Physical Requirements:

- Prolonged periods sitting at a desk and working on a computer.

- Must be able to lift up to 15 pounds at a time.

Knowledge, Skills, and Abilities:

- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

- The ability to communicate information and ideas in speaking so others will understand as well as verbal comprehension when receiving information.

- Able to provide and receive information effectively and professionally.