About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award-winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure's World's Best Awards, offers a truly dynamic environment for hospitality professionals.
At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island's stunning coastline. From an expansive lagoon-style pool to a nearby 27-hole Tom Kite-designed golf course and a full-service rainforest spa, this property offers a unique and inspiring setting to grow your career.
We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you're just beginning your hospitality journey or looking to take the next step, you'll find opportunities for growth at every level.
Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed. If you're passionate about hospitality and ready to be part of a people-first culture, we invite you to explore opportunities at Hyatt Regency Grand Reserve Puerto Rico and apply today.
What you will have an opportunity to do:
We are looking for a dynamic, engaging and culture driven Human Resources Manager to cultivate a “Be the Difference” culture. This position will work with the Director of Human Resources to partner with hotel leadership with a focus on driving service excellence through development of culture, recruitment and retention, talent management and coaching and counseling for the property.
Your role :
- Partner with the hotel leadership to drive culture.
- Assist with the resort’s talent & culture strategy including all areas of the employee experience.
- Assist with the selection processes and onboarding, ensuring the employment experience is in alignment with hotel culture.
- Assist with local annual benefits enrollment, billing/reconciliations, on-going team member questions and needs.
- Internal communication management for employees to include bulletin boards, email, and social media.
- Work with leaders to manage the performance feedback and talent management.
- Facilitates training and on-boarding ensuring completion and compliance.
- Partner with resort leadership to develop and manage employee recognition programs
- Employee engagement surveys: administer surveys, facilitate action plan development and follow-up for on-going improvement of the overall team member experience.
- Maintain compliance with federal and state labor law, including EEO, wage & hour, and regulatory agencies.
- Maintain and update necessary employee files for new hires and terminations. Ensures that all employee changes are processed timely in HCM platform.
- Conduct management training and advise management of labor law issues. Ensure management is compliance with all current state and federal labor laws.
- Monitor Workers Compensation programs, ensuring claims and reports are submitted in a timely basis.
- Establish “Open Door Policy” with employees to ensure the atmosphere is one of management involvement.
What are we looking for?
- College degree preferred, and/or equivalent work experience.
- 2-3 years of Human Resources experience required, preferably in the hospitality or similar industry.
- Knowledge of governmental employment laws
- Excellent computer proficiency needed
- Be able to convey information and ideas clearly, both oral and written.
- Be able to evaluate and select among alternative courses of action quickly and accurately.
- Be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- An effective listener, understanding and clarifying concerns and issues raised by team members
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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