Business Banking Officer I (63393)

Mazuma is a local, award-winning Credit Union that has been in business since 1948. Our purpose is to make Kansas City a better place to live, work and bank! Our philosophy is to treat our Members and Team Members like family. We value diversity, positivity, creativity, and teamwork; and we believe our culture exhibits just that. It looks something like this:

Our Team Members consistently show a Positive, Fun Attitude! You will always see us smiling, which is why we put it in our logo. We are always being respectful in interactions with our Members and other Team Members. Of course, our behavior and appearances are workplace appropriate, and Team Members should lead this value by example.

We are proactive collaborators and big fans of Teamwork! We embrace the opportunity to work with others and are punctual and dependable. We have strong people skills, take initiative, and arent afraid to make decisions-even some of the difficult ones.

Self-development and the development of others is part of our Learning & Growth! We take initiative in not only our own learning and growth but also the growth of the Team Members around us. We know our responsibilities and are not afraid to try new things.

We appreciate Creativity & Progressive Mindsets! If you can think outside the norm, introduce new ideas, and proactively solve problems, youll fit in just fine around here. We like to consider ourselves positive agents of change that embraces Team direction.

Besides that, heres what else keeps Team Members here:

- Up to 27 days off a year, including:

10 paid Holidays

- Mental Health Day

- Anniversary Day

- PTO starting on the first day

- 40 hours of Paid Volunteer Time per year

- Traditional & Roth 401K with company match

- Medical, Dental, and Vision benefits effective 1st of the month following first day

- Wellness credit available for Medical premiums

- Company paid benefits including:

Basic Life and AD&D Insurance

- Short-Term Disability Insurance

- Long-Term Disability Insurance

- Vision Insurance

- Maternity & Menopause Support Programs

- Employee Assistance Program

- On-Site Gym at our Headquarters location in Overland Park

- Discretionary Stakeholders bonus program

- Attractive interest rates on Team Member checking & Team Member money market accounts

- Consumer and mortgage loan discounts

Role:

The Business Banking Officer I is a self-sufficient, client-facing role responsible for managing a portfolio of small business members, developing new relationships, and delivering both lending and deposit solutions. This position is ideal for professionals with foundational experience in lending, credit, or financial services who are ready to independently manage production goals, deepen member engagement, and grow within the business banking function.

Essential Functions & Responsibilities:

- Manage a portfolio of small business members, acting as their primary point of contact for lending and deposit needs. Portfolio assignments may include a concentrated segment such as nonprofit organizations or defined geographical territories, based on business strategy and organizational needs.

Based on portfolio strategy and business needs, the role may be externally marketed under a segment-specific title to align with recruitment and outreach efforts. Such variations do not alter the internal job classification, pay grade, or essential responsibilities of the position.

- Identify and pursue new lending and deposit opportunities within assigned territory or portfolio.

- Perform initial credit assessments, including reviewing financial statements, and preparing loan requests.

- Coordinate with credit and loan administration to facilitate loan approvals, closings, and post-closing follow-up.

- Meet or exceed established individual production and portfolio growth goals.

- Respond promptly to member inquiries and provide consistent high-quality service.

- Maintain up-to-date documentation, pipeline records, and portfolio monitoring activities including renewals and reviews.

- Participate in community and networking events to promote Mazumas small business offerings.

- Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

- Follow established company policies and procedures, including but not limited to Sarbanes Oxley controls, Business Ethics and Standard of Conduct, Electronic Communications, Confidentiality and Privacy.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies :

- Job & Technical Expertise

- Results Orientation

- Member Service & Retention

- Personal Accountability

- Communication & Interpersonal Skills

- Teamwork & Collaboration

- Develops Self & Others

- Strategic Thinking & Vision

Culture Expectations:

- Positive, Fun Attitude – Consistently demonstrates a positive attitude, always being respectful in interactions with Members and Team Members. Behavior and appearance should be appropriate and should lead by example.

- Teamwork – Proactive collaborator who embraces the opportunity to work with others. Punctual and dependable. Able to manage conflict well amongst Team Members and Members. Demonstrates strong people skills, initiative, and decision-making ability. Productivity meets or exceeds expectations for the position.

- Learning & Growth – Demonstrates initiative in not only self-development, but the development of others. Possess superior knowledge of the responsibilities and tasks in the department and can apply and share learning.

- Creativity & Progressive Mindset – Able to think outside the norm, introduce new ideas, and proactively solve problems. Positive change agent that embraces team direction.

Knowledge and Skills:

Required Experience:

- Minimum 1-2 years in small business or commercial lending, loan operations, credit support, or financial services sales.

Preferred Experience:

- Basic knowledge of credit administration and credit quality.

- Demonstrated understanding of basic financial accounting and analysis.

Education:

Required Education:

- Bachelors Degree in a related field

Other Skills:

- Working knowledge of credit principles, business loan structures, and financial statement analysis.

- Self-motivated and goal-oriented with the ability to manage work independently.

- Strong communication, presentation, and interpersonal skills.

- Ability to use CRM and loan origination systems effectively.

- Commitment to member service and continuous learning in business banking.

Physical Requirements:

Ability to travel frequently within the KC Metro area. Ability to stand and walk for extended periods while visiting prospects and members, attending networking events, trade shows, or making sales calls. May be required to lift, carry, and transport materials up to 25 lbs. Must be capable of working in various environmental conditions, including exposure to outdoor elements. Must be able to operate routine office equipment including computer, tablet, telephone, copier, printer, scanner, and calculator. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Work Environment:

Must be able to routinely perform work indoors in a climate-controlled office environment with minimal noise. Valid drivers license required.

Mazuma Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.