Mailroom Associate

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

POSITION SUMMARY:

The Mailroom Associate with a strong attention to detail will facilitate a variety of mailroom tasks to ensure high levels of customer service in a fast-paced environment.

DESCRIPTION:

Duties and Responsibilities

- Process mail through 4 stages: Inbound, Centralized, Outbound and Post Close.
- Perform various Mail Center activities including scanning, sorting, metering, tracking mail, folding, inserting, delivery, pickup, etc.
- Correctly match documents with folders, verify document accuracy, print, and prep documents.
- Process inbound documents for accuracy, completion, and further steps against client established processes.
- Demonstrate flexibility in satisfying customer demands in a high volume, production environment.
- Demonstrate high level of attention to detail and work independently.
- Adhere to all safety procedures.
- Take direction from supervisor or site manager.
- Ability to lift heavy boxes, files, or paper as needed, which may be up to 55lbs.
- Ability to sit, stand for long periods (possibly entire shift).
- Handle time-sensitive material (i.e., confidential, urgent packages).
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
- Regular attendance and/or punctuality.
- Ability to get along with others.
- Performs related duties as assigned by management.

Qualifications and Education Requirements:

- High school diploma or equivalent required.
- Previous experience with data entry desirable.

Skills, Abilities, and Knowledge:

- Ability to read, write and speak English.
- Required to work at computer for long periods.
- Required to stand, walk, simple grasp, reach with hand and arms.
- Required to regularly sit, talk, or hear.
- Required to possess close vision and ability to focus.
- Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink, and other environmental factors is possible.
- Repetitive motion is required; may require twisting/bending/climbing.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

REVISION HISTORY

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits :

We offer benefits, programs, and perks that support you in every aspect of your life.

- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Adoption Assistance
- Tuition & Certification reimbursement
- Employee Mortgage Loan Program
- The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

- 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
- Matching Gifts Program - dollar-for-dollar up to $1,000
- Access to grants, nonprofit resources, and volunteer opportunities
- More than $6,000,000 donated since 2020
- 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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