Medical Assistant

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

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Medical Assistant

Pay Range: $19.00 – $24.25 per hour

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About Us

Novant Health and GoHealth Urgent Care have partnered to deliver high‑quality urgent care services across Charlotte, Winston-Salem, and Asheville, NC. We focus on creating an effortless patient experience, a welcoming culture of care, and seamless integration with our health system partners.

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Position Summary

The Medical Assistant supports urgent care providers with clinical and administrative tasks, including patient intake, vitals, testing, procedures, room preparation, and EMR documentation. This role delivers a high‑quality, customer‑focused experience in a fast‑paced care setting.

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Essential Functions

- Register patients, verify insurance, and collect co-pays
- Schedule appointments and coordinate specialist referrals
- Respond to patient inquiries and provide care status updates
- Communicate patient flow and assist with patient preparation
- Record medical history and obtain vital signs
- Perform point-of-care testing (flu, strep, ECG)
- Perform phlebotomy and administer injections
- Prepare, clean, and restock exam rooms
- Update EMR and scan documents
- Answer phones and manage administrative tasks
- Conduct patient follow-up and maintain reception area
- Complete opening and closing procedures, including cash-out
- Conduct daily equipment checks and submit repair tickets
- Perform additional duties as assigned

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Knowledge, Skills & Abilities

- Proficiency in Medical Assistant duties
- Strong typing and computer skills
- Proficient with Microsoft Word and Excel
- Detail oriented with strong task management
- Excellent written and verbal communication skills
- Ability to work effectively with diverse populations
- Strong team collaboration skills

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What We Offer

- Career advancement opportunities, including leadership and clinical education pathways
- EMR training and mentorship from market leadership and providers
- Competitive compensation with monthly bonus program
- 5 weeks of paid time off
- Comprehensive benefits: medical, dental, vision, disability, life, and 401(k) with employer match

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Requirements

- High School Diploma required
- Graduate of a Medical Assisting Program preferred
- Basic Life Support (BLS) certification required at hire (AHA or ARC)

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Certification Requirements (for candidates with less than 3 years of MA experience)

One of the following certifications is required:

- CCMA – Certified Clinical Medical Assistant (NHA)
- CMA – Certified Medical Assistant (AAMA or CHP)
- RMA – Registered Medical Assistant (AMT, AAH, or ARMA)
- NCMA – National Certified Medical Assistant (NCCT)
- NRCMA – Nationally Registered Certified Medical Assistant (NAHP)

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Certification Alternatives

Experience-Based Pathway (no MA certification at hire)

Candidates may qualify with:

- A minimum of 3 years of Medical Assistant experience , AND
- At least 1 of those years must be in a Hospital, Emergency Room, or Urgent Care setting

Note: Individuals hired without an approved MA certification must obtain one within 6 months of their start date to remain eligible for continued employment.

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Alternative Credentials Accepted at Time of Hire

- Graduate of an accredited Nursing Program, LPN, or RN
- EMT (National Registry of Emergency Medical Technicians)
- Paramedic (National Registry of Emergency Medical Technicians)
- CNA – Certified Nursing Assistant

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GoForward

Joining our team means access to modern clinical tools, innovative facilities, and meaningful opportunities to grow your career in a collaborative and supportive environment.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!