Senior, Care Coordinator

Who We Are

At Lucet, were transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives

As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.

Why Join our Team

At Lucet, were committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If youre passionate about meaningful work and delivering impactful results, we encourage you to apply

We support our team with a competitive compensation and benefits package, including

- Hourly compensation between $20.60-24/hr, PLUS an annual performance-based, discretionary incentive.

Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.

- Comprehensive health benefit options: Medical, dental, and vision coverage

- 401(k) with competitive employer match

- Company-paid life and disability insurance

- Paid parental leave and wellbeing incentives

- Generous paid time off, including volunteer time

- Flexible spending accounts for healthcare and dependent care

- Professional development opportunities and tuition reimbursement

- Remote work flexibility (role-dependent)

- Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time

What You Will Do - Essential Function

The Senior Care Coordinator supports the care delivery team by coordinating complex non-clinical patient care activities and serving as a subject matter expert for care coordination processes. This role performs all Care Coordinator responsibilities while providing guidance, training support, and workflow expertise to promote efficient operations, high-quality service, and a positive patient experience for individuals with chronic and complex conditions. Success in this role requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple priorities in a collaborative healthcare environment.

- Care Coordination & Patient Support :

Coordinates and supports non-clinical patient care activities, ensuring patients receive timely services, follow-up, education, and assistance in navigating care while addressing barriers and escalating concerns as needed.

- Administrative & Operational Support :

Serves as a care coordination resource and team lead by providing guidance, training, workflow support, operational oversight, and process improvement to promote efficient and effective service delivery.

- Documentation & Compliance Support :

Maintains accurate patient records and documentation, supports reporting and quality initiatives, and ensures compliance with organizational, regulatory, and HIPAA requirements.

Who You Are

- Required Qualifications

High School Diploma or GED.

- 3+ years' experience in healthcare, care coordination, medical office operations, patient navigation, or a related healthcare support role.

- Strong understanding of healthcare workflows, referrals, medical records management, and patient support processes.

- Working knowledge of medical terminology.

- Experience working with electronic medical record (EMR) systems and healthcare technology platforms.

- Strong organizational, problem-solving, and time-management skills.

- Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.

Living our Values:

- Serving everyone with compassion and leading with empathy.

- Stepping up and creating value by taking charge and acting when there is an opportunity.

- Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.

- Nurturing growth and belonging by respecting and celebrating everyone for who they are.

Competencies

- Ability to manage multiple priorities in a fast-paced environment.

- Ability to work independently while collaborating effectively with multidisciplinary teams.

- Commitment to patient-centered care, confidentiality, and HIPAA compliance.

Working Conditions:

- High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.

- Frequent use of computer and phone systems

- Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.

- Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.

- A quiet workspace with minimal background noise for calls.

We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.