Operations Team Member - Hoover Met Complex

OPERATIONS TEAM MEMBER - Hoover Met Complex

HOOV SFM, LLC

LOCATION: Hoover, AL

DEPARTMENT: OPERATIONS

REPORTS TO: FACILITY & SPORTS OPERATIONS MANAGEMENT

STATUS: PART-TIME

ABOUT THE COMPANY:

Hoover Metropolitan Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Hoover Metropolitan Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day while providing participants with a quality program experience. This position is an active part of the conversion/changeover process before, during and after events. Duties require converting the facility and assisting with any event-oriented preparation/setup for shows or sporting events to run safely and efficiently.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

- Provide courteous and friendly service to all guests and staff

- Be responsive to guest concerns and direct to appropriate manager to resolve

- Enforce facility policies and procedures

- Have general knowledge regarding program options and facility events

- Assist other departments as necessary

- Complete special projects, daily assignments, and other duties as directed by management

- Setup and take down of basketball courts, staging, risers, and other event related items

- Ensure correct equipment is available for all games

- Monitor play areas including turf and courts

- Keep supervisor informed of issues and updates

- Respond to all incidents, accidents, injuries, and altercations

- Complete and file corresponding paperwork as necessary

- Assist with daily maintenance and upkeep of department equipment

MINIMUM QUALIFICATIONS:

- Ability to work with a wide variety of ages from preschool thru adult

- Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance is necessary

- Excellent communication skills, both verbal and written

- Ability to maintain focus in a high-volume, fast-paced environment

- Must have excellent guest service skills

- Must be detail-oriented and have outstanding organizational skills

- Ability to multi-task and prioritize

- Ability to remain calm and focused in difficult and stressful situations

- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members

- Must work well with others

- Must take personal initiative for the betterment of the team and facility

- Commitment to the safety and wellbeing of others

WORKING CONDITIONS AND PHYSICAL DEMANDS:

- Must be able to lift 40-50 pounds waist high

- Will be required to stand for extended periods of time

- Will be required to work indoors and outdoors year-round

- Must be able to work independently in a busy environment

- Must comply with safety and health code standards

- Facility has intermittent noise

- Must wear proper uniform

- Able to run/walk as needed

PREFERRED:

- General sports knowledge

- Able to work electric scoreboard