Production Support Analyst Senior

Monitor production systems and respond to alerts and incidents. Perform root-cause analysis and recommend corrective actions. Document processes and maintain compliance with operational standards. Collaborate with cross-functional teams to resolve issues and implement improvements. At senior levels: lead projects, mentor junior analysts, and influence operational strategy.

Experienced individual role encapsulating facilitating operational tasks that contribute to departmental outcomes, managing the implementation of systems, processes, or products to improve performance. Responsibilities include addressing-complex issues with considerable independence, applying analysis and judgment to guide decisions. Regular communication with external contacts such as customers, vendors, and requiring information exchange. Operates with limited supervision, providing guidance and training to others while supporting broader team goals. This position typically requires a moderate-level of experience in a related field, supported by advanced education or specialized knowledge.
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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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